Expert Service Delivery Manager – SIAM & ITIL

Editx; Evere; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Editx in Belgium seeks an experienced service delivery professional to manage end-to-end delivery within the assigned domain and serve as the primary contact for follow-up with stakeholders.

You will coordinate collaboration among internal and external service providers, monitor SLAs, organize reviews, track incidents and changes, and report on service performance to advance SIAM processes.

Responsabilités

• Manage end-to-end service delivery within the assigned functional or technical domain.
• Act as the primary point of contact for service delivery follow-up towards various stakeholders.
• Coordinate collaboration and synergy between multiple internal and external service providers.
• Monitor service levels, performance, risks, issues, and escalations to ensure stability.
• Organize and chair operational and tactical consultation meetings, such as service reviews and coordination boards.
• Track incidents, structural problems, changes, and improvement actions from a service perspective.
• Provide consistent reporting on service performance and contribute to the professionalization of SIAM processes.

Description du poste

Responsibilities

• Manage end-to-end service delivery within the assigned functional or technical domain.
• Act as the primary point of contact for service delivery follow-up towards various stakeholders.
• Coordinate collaboration and synergy between multiple internal and external service providers.
• Monitor service levels, performance, risks, issues, and escalations to ensure stability.
• Organize and chair operational and tactical consultation meetings, such as service reviews and coordination boards.
• Track incidents, structural problems, changes, and improvement actions from a service perspective.
• Provide consistent reporting on service performance and contribute to the professionalization of SIAM processes.