Expert Greenlight de niveau I - FR/NL/ANG

ADECCO INTERIM; Sint-Gillis-bij-Dendermonde; On-site; EUR 17,000 - 25,000; Full time

Job summary

ADECCO INTERIM in Belgium is seeking a proactive customer support specialist to assist drivers and earners on our platform. You will resolve issues using defined procedures or escalate promptly, facilitate sign-ups, and communicate the value of driving.

You will partner with local management, support events, troubleshoot technical issues, and present to groups of drivers and earners. Strong communication and process-improvement focus are essential in a dynamic environment.

Responsibilities

• Provide high quality front facing customer support
• Ensure issues are resolved using procedures or are escalated promptly
• Facilitate driver sign-ups and communicating value proposition of driving, which may include proactive outreach
• Engage and support Drivers and Earners already on the platform in order to enable them for greater success
• Partner with management on improving/buildings support processes
• Assist with local events and promotions
• Troubleshoot and problem solve through straight technical issues
• Communicate effectively with various stakeholders when needed
• Present to groups of drivers & earners

Job description

• Provide high quality front facing customer support
• Ensure issues are resolved using procedures or are escalated promptly
• Facilitate driver sign-ups and communicating value proposition of driving, which may include proactive outreach
• Engage and support Drivers and Earners already on the platform in order to enable them for greater success
• Partner with management on improving/buildings support processes
• Assist with local events and promotions
• Troubleshoot and problem solve through straight technical issues
• Communicate effectively with various stakeholders when needed
• Present to groups of drivers & earners