European Luxury Retail & Client Director

Richemont; Brussel; Sur place; EUR 120 000 - 180 000; Plein temps

Résumé du poste

Delvaux, the historic Belgian luxury leather goods house, seeks a Retail and Client Director reporting to the Managing Director EMEA. You will define and execute the regional commercial strategy across 11 boutiques in Belgium, France, the UK and Italy, ensuring growth, operational excellence and brand alignment.

You will lead teams with a hands-on approach, drive retail performance, develop high-value clients, and collaborate closely with regional and group functions to deliver superior client

Qualifications

• Master's degree required; Business Administration or equivalent.
• 10+ years in luxury retail with leadership roles.
• Strong commercial acumen and proven performance drive.
• Experience in international multi-market environments.
• Hands-on leader with analytical, organizational and decision-making skills.

Responsabilités

• Define and implement the regional commercial plan aligned with EMEA strategy.
• Lead boutique network performance and KPI-driven targets.
• Recruit, retain and develop high-value client relationships (VICs).
• Coach and develop boutique directors and managers with clear objectives.
• Deploy training programs to strengthen product knowledge and client approach.
• Establish dashboards and reporting to inform senior management.
• Collaborate with regional Maison teams and Richemont functions.

Connaissances

Strategic leadership

Retail management

Luxury goods knowledge

Formation

Master's degree in Business Administration or equivalent

Description du poste

Delvaux, the historic Belgian luxury leather goods house, seeks a Retail and Client Director reporting to the Managing Director EMEA. You will define and execute the regional commercial strategy across 11 boutiques in Belgium, France, the UK and Italy, ensuring growth, operational excellence and brand alignment.

You will lead teams with a hands-on approach, drive retail performance, develop high-value clients, and collaborate closely with regional and group functions to deliver superior client