Entry-Level Application Support Specialist – Brussels

Brayton Global; Brussel; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Brayton Global is seeking a Junior Application Support Agent to provide first-line support for a regulatory platform. You will be the main contact for users, troubleshoot issues, manage tickets and escalate where necessary, with emphasis on customer service and data confidentiality.

The role is junior/entry-level, suitable for recent graduates or candidates with up to two years of experience. On-site work in Brussels, Belgium, is required, with potential shift work.

Qualifications

• Bachelor’s degree or equivalent professional experience in IT or related field.
• No prior professional experience required.
• Up to two years in customer support or IT service management would be advantageous.

Responsabilités

• Provide first-line support to users via email and a ticketing system.
• Diagnose and resolve basic technical and functional issues; escalate when needed.
• Log, categorize and prioritize user requests using ServiceNow or Jira.
• Maintain knowledge-base articles, FAQs and user guides.
• Support users with platform workflows and non-technical guidance.
• Assist with UAT for new releases and patches and report anomalies.

Connaissances

Customer service

Communication

Analytical

Team collaboration

Problem solving

Attention to detail

Formation

Bachelor’s degree in Computer Science or related field

Outils

ServiceNow

Jira

Office 365

SharePoint

Description du poste

Brayton Global is seeking a Junior Application Support Agent to provide first-line support for a regulatory platform. You will be the main contact for users, troubleshoot issues, manage tickets and escalate where necessary, with emphasis on customer service and data confidentiality.

The role is junior/entry-level, suitable for recent graduates or candidates with up to two years of experience. On-site work in Brussels, Belgium, is required, with potential shift work.