Trainer Application Support Agent

Brayton Global; Brussel; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

Brayton Global is seeking a Trainer Application Support Agent to deliver on-site training in Brussels, Belgium and provide end-user support for Digital Service applications. You will join the application support team and drive knowledge transfer, documentation updates, and user-focused training programs.

The role requires minimum 1 year in user support, strong English (C1), and excellent communication skills in a multicultural environment.

Qualifications

• Proven knowledge in end user assistance and support of information systems.
• Proven experience as a trainer.
• A first successful experience in user support (minimum 1 year - junior profile).
• Higher education or equivalent overall experience.
• European level C1 in English is mandatory.
• Have good analytical skills and quickly understand process.
• Be solution oriented as well proactive and reactive to any problem.
• High communication skills and ensure customer satisfaction.
• Ability to work in an international/multicultural environment.
• Strong team player with excellent relationship skills.
• You are stress resistant and are able to impart knowledge at various levels.

Responsabilités

• Receive and log requests/incidents & questions from users, provide technical support, investigate problems, and determine appropriate actions.
• Ensure and perform all communication with the end-users.
• Participate to meetings with the development team.
• Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests.
• Improving documentation and creating FAQs based on received calls
• Writing user manuals for information systems.
• Writing web documentation.
• Prepare and deliver training courses on information systems to different stakeholders.

Connaissances

End user support

Trainer experience

User support

Analytical skills

English C1

Communication skills

Team player

Stress resistance

Multicultural environment

Knowledge transfer

Formation

Higher education or equivalent

Outils

ITIL

Description du poste

We are currently looking for a Trainer Application Support Agent who can provide support and on-site training in Brussels, Belgium.

As a full-time employee you will be part of the application support team and will be responsible for the support of the Digital Service.

Description of tasks

• Receive and log requests/ incidents & questions from users, provide technical support, investigate problems, and determine appropriate actions.
• Ensure and perform all communication with the end-users;
• Participate to meetings with the development team.
• Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests;
• Improving documentation and creating FAQs based on received calls
• Writing user manuals for information systems.
• Writing web documentation.
• Prepare and deliver training courses on information systems to different stakeholders.

Knowledge and skills

• Proven knowledge in end user assistance and support of information systems
• Proven experience as a trainer
• A first successful experience in user support (minimum 1 year - junior profile)
• Higher education or equivalent overall experience
• European level C1 in English is mandatory
• Have good analytical skills and quickly understand process
• Be solution oriented as well proactive and reactive to any problem
• High communication skills and ensure customer satisfaction
• Ability to work in an international/multicultural environment
• Strong team player with excellent relationship skills
• You are stress resistant and are able to impart knowledge at various levels