Enterprise Growth & Adoption Lead

Conveo; Antwerpen; Hybride; EUR 96 330 - 148 874; Plein temps

Avantages offerts par ce poste

Equity

Résumé du poste

Conveo, an AI research platform, seeks a Growth‑minded Customer Success Manager to own enterprise accounts from onboarding through expansion. You will drive adoption, build champions, and partner with sales to uncover expansion opportunities across global brands.

Based in New York with travel to clients as needed, you will cultivate senior stakeholder relationships, coach users on the platform, and help turn customers into Conveo power users and advocates.

Qualifications

• 1–5 years of experience in consulting, SaaS customer success, account management, or a similar client‑facing role.
• Outgoing and energetic — you thrive in front of clients and build trust quickly.
• You think in business outcomes, not feature checklists.
• Intense — fire in the eyes. You care deeply about making clients successful.
• Research experience is a plus, but not a requirement.
• Willingness to travel to clients — this is a relationship‑first role.

Responsabilités

• Own a portfolio of enterprise accounts from onboarding through expansion.
• Run world‑class onboarding — use case mapping, stakeholder training, and first-project coaching.
• Drive adoption across the client organization — activate individual users and create internal champions.
• Build deep relationships with senior stakeholders at the VP/SVP level.
• Travel to clients regularly — in-person is how real trust gets built.
• Generate advocacy — testimonials, references, and introductions to peers at other companies.
• Partner with sales to identify and drive expansion opportunities within your accounts.

Connaissances

Client relationship management

Entrepreneurial mindset

Travel readiness

Description du poste

Conveo, an AI research platform, seeks a Growth‑minded Customer Success Manager to own enterprise accounts from onboarding through expansion. You will drive adoption, build champions, and partner with sales to uncover expansion opportunities across global brands.

Based in New York with travel to clients as needed, you will cultivate senior stakeholder relationships, coach users on the platform, and help turn customers into Conveo power users and advocates.