Strategy & Ops Associate

Conveo; Antwerpen; Hybride; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Conveo in Antwerp/London/New York offers a hybrid GTM Operations lead role focused on diagnosing and fixing revenue-motion leaks. You will build cohorts, funnels, and cycle-time views, shadow customer-facing teams, and translate observations into patterns that drive action.

You will own cross-functional workstreams end-to-end, run weekly updates, ship v1s quickly, and develop scalable playbooks and templates for Sales, CS, and Marketing.

Qualifications

• Proven experience in strategy consulting or equivalent operator roles.
• Strong ability to pull data, build models, and test assumptions.
• Excellent written communication to accelerate decisions.
• Demonstrated success owning end-to-end projects without hand-holding.
• Experience collaborating across functions and keeping stakeholders aligned.
• Natural AI-enabled approach to tooling and automation.
• Willingness to be based in Antwerp HQ or the UK with travel.

Responsabilités

• Diagnose leaks in the revenue motion with rigorous analysis.
• Build cohorts, funnels, churn views, and cycle-time metrics to reveal bottlenecks.
• Shadow customer-facing calls and rituals to understand real workflows.
• Interview CS, AEs, onboarding leads, and support staff to extract patterns.
• Size revenue/time leaks and rank fixes for executive review.
• Own a workstream in cross-functional projects and manage smaller projects end-to-end.
• Lead end-to-end workstreams: plan, cadence, artefacts, decisions, escalations.
• Keep stakeholders aligned with proactive updates and clear status.
• Ship a v1 quickly, measure KPIs, iterate until metrics improve.
• Escalate blockers with a drafted fix and avoid delays.
• Turn motion into a repeatable playbook and document workflows.

Connaissances

Strategy consulting experience

Analytical reasoning

Written communication

End-to-end ownership

Cross-functional collaboration

AI-native mindset

Willing to base Antwerp or UK

Outils

SQL

Hex

Looker

Zapier

n8n

Description du poste

About Conveo

Conveo is the AI research platform enabling fast, affordable, and high quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate insights across marketing, product, and research teams.

The Context

Conveo is scaling fast and has very ambitious revenue targets. Every function (Engineering, Product, Sales, CS, Marketing) is getting sharper in isolation. To keep scaling, we are building at lightning speed and the places we lose momentum now sit at the seams: the handoff from Sales to CS, the expansion motion in our top accounts, the onboarding ramp, the feedback loop from customers back into Product.

GTM Operations

is the team that walks into those seams, diagnoses where they leak, designs the new way of working, proves it cross-functionally, and hands it off as a playbook the functional team can run without us.

Net Revenue Retention and Expansion ARR are our scoreboard. You won't own the number. You will use it as the guiding light for every leak you chase and every playbook you ship.

Your Mission

• Run the diagnostic with rigor
• Pull the data. Build the cohort, the funnel, the churn view, the cycle-time chart, whatever shows where the motion is leaking.
• Shadow the calls, sit in the rituals, read the tickets, join the project. You know how the motion actually runs, not just how it's described on paper.
• Talk to the operators. Interview the CSMs, AEs, onboarding leads, support team. Synthesize what you hear into patterns, not anecdotes.
• Size the leak in revenue or time terms. Make it easy for the exec team to rank the fix against the next one.
• Own a workstream inside strategic cross-functional projects and own smaller projects in full

When the Lead ships a cross-functional project, you are the single accountable owner of a piece of it.

• Run the workstream end to end: plan, cadence, artefacts, decisions, escalations.
• Keep the cross-functional stakeholders aligned. Send the weekly update before anyone asks for it. Make the status obvious.
• Ship a v1 in days or weeks, not quarters. Measure it against the KPIs. Iterate until the numbers move.
• When something slips, you surface it early with the fix already drafted. Never let a blocker sit quietly.
• Turn the motion into a playbook
• Document the playbook: the workflow, the triggers, the decisions, the escalation paths, the scripts. Make it so clear a new recruit can run it on day one.
• Build the templates, dashboards, and trackers the functional team will use after the handover.
• Automate the repetitive parts. Default to the AI or workflow tool that removes the work, not a new hire.
• Train the functional team to own it. Stay on call for 4 to 6 weeks post-handover. If the team can't take it over yet, you continue to own it.

What We’re Looking For

Must-haves

• 1 to 3 years at a top strategy consulting firm (MBB, Big 4 Strategy, LEK, OC&C, Roland Berger, Oliver Wyman) with evidence of owning a workstream end to end. Or: 2+ years in a high-velocity operator seat (BizOps / RevOps analyst, Chief of Staff org, early-stage startup generalist) building things that stuck.
• Sharp analytical chops. You can pull data, build a model, and pressure-test an assumption without waiting for a data request queue.
• Crisp written communication. Your docs, memos, and updates make decisions faster, not slower.
• Proven ability to own something end to end, from scope to ship, without hand-holding.
• Evidence of cross-functional collaboration. You have worked with people outside your function and kept them aligned without formal authority.
• AI-native. You default to building with AI, not asking for more headcount.
• Willing to be based in Antwerp HQ or the UK, with regular travel to HQ.

Mindset

• High agency, low ego. You see what needs to happen and you make it happen. You do not care who gets credit.
• Learner. You are hungry, coachable, and you compound quickly. You want to be unrecognisably better in 12 months.
• Momentum is a feature. You ship a rough v1 this week rather than a perfect v3 next quarter.
• Quality bar. When you hand something over, it is polished, documented, and the team is trained.
• Curious and rigorous. You love going deep. You don't stop at the first answer.

Nice to have

• Pre-MBA or fresh post-MBA from a top school.
• Exposure to B2B SaaS, AI, or enterprise software as an analyst or operator.
• Fluency with data and automation tooling: SQL, Hex, Looker, Zapier / n8n, AI workflow builders.
• Experience with consumer insights, market research, or the CMO buyer

Why Join Conveo?

• Own a high-impact role at a hyper-growth, YC-backed AI company in full scaling mode
• Work across every function in the business: Engineering, Product, CS, Sales, Marketing. Rare exposure at this seniority
• Work with world-class enterprise clients (Unilever, Google, P&G, Orange, and more)
• Direct access to the Chief of Staff, Strategy & Ops Lead, VP of sales, VP of Client Growth and the founders on the motions that matter most
• Hybrid working model with offices in Antwerp, London, and New York. Base yourself at HQ or in the UK with frequent time in Antwerp
• Competitive compensation with meaningful equity upside
• A culture built on taste, speed, ownership, and ambition