Remote SaaS Customer Success Manager

Conquer AI; Belgique; Sur place; EUR 50 000 - 75 000; Plein temps

Résumé du poste

Conquer AI is seeking a Customer Success Manager to keep DreamStack clients supported and growing. You'll own the relationship after the sale and manage onboarding, value realization, and ongoing success across a global remote setup.

Ideal candidates have experience in SaaS customer success or account management, strong relationship-building skills, and the ability to handle multiple accounts. You will be a clear communicator and show genuine interest in AI products and client use cases.

Qualifications

• Experience in customer success or account management, ideally in SaaS.
• Strong relationship-building skills across different client types.
• Comfortable managing several accounts at once.
• Clear communicator, internally and with clients.
• Genuine interest in AI products and how clients use them.

Responsabilités

• Onboard new clients and guide them to value quickly.
• Manage ongoing client relationships and act as their main point of contact.
• Spot renewal and expansion opportunities early.
• Feed client feedback back into product and delivery.
• Resolve issues before they become churn risks.

Connaissances

Customer success

Account management

SaaS

Relationship building

Communication

Description du poste

Conquer AI is seeking a Customer Success Manager to keep DreamStack clients supported and growing. You'll own the relationship after the sale and manage onboarding, value realization, and ongoing success across a global remote setup.

Ideal candidates have experience in SaaS customer success or account management, strong relationship-building skills, and the ability to handle multiple accounts. You will be a clear communicator and show genuine interest in AI products and client use cases.