EMEA Service Ops Coordinator — Impact & Growth

Advanced Vision Technology, Inc.; Oost-Vlaanderen; Hybride; EUR 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Central role in EMEA service org

Cross-country collaboration

Exposure to service operations

Growth opportunities

Résumé du poste

Advanced Vision Technology, Inc. is seeking a Service Operations Coordinator to join our EMEA Service team. You will coordinate between customers, Field Service Engineers, Sales and headquarters to ensure service activities are planned, followed up, and completed.

Responsibilities include scheduling visits, managing service calls, and liaising across teams to deliver timely service. Fluency in English, Dutch and French is required, with strong organizational and communication skills to excel in

Qualifications

• Fluent English, Dutch and French required (written and spoken).
• Experience in customer service, service coordination, operations or similar is an advantage.
• Strong organizational skills with ability to multitask.
• Strong customer and service orientation.
• Excellent written and verbal communication.

Responsabilités

• Coordinate and confirm on-site service visits with customers and Field Service Engineers.
• Plan and schedule preventive maintenance visits for service contracts.
• Manage the EMEA service inbox, respond to customer requests and open service calls in relevant systems.
• Follow up on spare parts and service processes, including shipments, invoicing and delivery tracking.
• Support the Field Operations Manager with ongoing operational and administrative activities.
• Maintain clear communication with customers and provide follow-up throughout the service process.
• Work closely with Field Service Engineers, Sales and other internal teams to ensure needs are met on time.
• Support regional service projects and additional operational activities when needed.

Connaissances

Fluent English

Dutch

French

Customer service experience

Organizational skills

Communication skills

Independent work

Ownership

Description du poste

Advanced Vision Technology, Inc. is seeking a Service Operations Coordinator to join our EMEA Service team. You will coordinate between customers, Field Service Engineers, Sales and headquarters to ensure service activities are planned, followed up, and completed.

Responsibilities include scheduling visits, managing service calls, and liaising across teams to deliver timely service. Fluency in English, Dutch and French is required, with strong organizational and communication skills to excel in