E-Commerce Order Orchestrator

Samsonite; Oost-Vlaanderen; Remote; EUR 23,000 - 36,000; Full time

Job summary

Samsonite in Belgium seeks an E-commerce Order Administrator to support our online order flow from entry to delivery. You ensure accurate order entry, keep inventory updated and coordinate shipping for online orders.

You will collaborate with Front Office and E-commerce teams, monitor orders through the full delivery journey, process Direct-to-Consumer orders, and assist during peak periods to ensure smooth, customer‑centric service.

Responsibilities

• Provide back-office support for e-commerce orders in close cooperation with the Front Office and E-commerce teams.
• Monitor orders throughout the complete delivery process, from order entry and inventory allocation to shipment and last-mile delivery.
• Process and follow up Direct-to-Consumer parcel orders.
• Coordinate personalised orders and related value-added services.
• Provide operational and logistics support during peak commercial periods, such as sales campaigns, Black Friday and the holiday season.
• Follow up on customer requests received through social media in relation to e-commerce and D2C orders

Job description

Samsonite in Belgium seeks an E-commerce Order Administrator to support our online order flow from entry to delivery. You ensure accurate order entry, keep inventory updated and coordinate shipping for online orders.

You will collaborate with Front Office and E-commerce teams, monitor orders through the full delivery journey, process Direct-to-Consumer orders, and assist during peak periods to ensure smooth, customer‑centric service.