D2C E-Commerce Order & Logistics Specialist

Samsonite; Oost-Vlaanderen; On-site; EUR 28,000 - 42,000; Full time

Job summary

Samsonite is seeking an E‑Commerce Order Administrator to support the order flow from entry to delivery. You will be hands-on, detail-oriented and customer-focused to ensure accurate processing and timely communication with internal teams and customers.

The role requires proficiency in English and experience with Excel and Outlook; SAP or Salesforce Service Cloud is a plus. You will provide back-office support, monitor orders, and assist during peak periods while upholding Samsonite's service

Qualifications

• Customer-focused, accurate and well organised.
• Proactive and solution-oriented with ability to manage priorities.
• Proficient in English; experience with SAP and Salesforce is an advantage.

Responsibilities

• Provide back-office support for e-commerce orders.
• Monitor orders through the complete delivery process, from entry to last-mile.
• Process and follow up Direct-to-Consumer parcel orders.
• Coordinate personalised orders and related value-added services.
• Provide operational and logistics support during peak periods.
• Follow up on customer requests received through social media in relation to e‑commerce and D2C orders.

Skills

Customer-focused

Detail-oriented

Proactive

Fluent English

Tools

SAP

Salesforce Service Cloud

Excel

Outlook

Job description

Samsonite is seeking an E‑Commerce Order Administrator to support the order flow from entry to delivery. You will be hands-on, detail-oriented and customer-focused to ensure accurate processing and timely communication with internal teams and customers.

The role requires proficiency in English and experience with Excel and Outlook; SAP or Salesforce Service Cloud is a plus. You will provide back-office support, monitor orders, and assist during peak periods while upholding Samsonite's service