Dynamics 365 Field Service Lead — Global Service Operations

Empiric; Antwerpen; Presencial; EUR 65.000 - 105.000; Jornada completa

Descripción de la vacante

Empiric is seeking a Dynamics 365 Field Service specialist to lead a multinational transformation for an international machinery manufacturer. You will shape Field Service processes across 56 entities and 160 locations, aligning scheduling, asset management and service delivery.

You will run workshops, design end-to-end work-order management, and support UAT, training and international rollouts, while integrating Field Service with other Dynamics 365 modules and Power Platform.

Formación

• Extensive experience with Microsoft Dynamics 365 CE/CRM Field Service.
• Proven ability to design end-to-end work-order management and scheduling.
• Experience with asset management, warranties and service agreements.
• Strong workshop leadership and stakeholder engagement.
• Experience integrating Field Service with Dynamics 365 Customer Service.
• Knowledge of parts, materials, inventory and ERP integrations.
• Experience with testing, UAT and rollout support.
• Background in machinery manufacturing or aftermarket services.
• Experience with complex equipment hierarchies and preventive maintenance.
• Exposure to international D365 Field Service implementations and global templates.
• Knowledge of Power Platform, Dataverse and Azure integrations.

Responsabilidades

• Lead requirements workshops and translate business needs into functional solutions.
• Design end-to-end work-order management, scheduling and dispatch processes.
• Define resource scheduling requirements, including engineer availability, skills, territories and SLAs.
• Improve field engineer workflows through Dynamics 365 Field Service Mobile.
• Align Field Service with Customer Service, particularly case-to-work-order processes.
• Design asset management, equipment hierarchies, warranties, service agreements and preventive maintenance processes.
• Define functional requirements around parts, materials and inventory management.
• Produce process maps, functional designs, user stories and acceptance criteria.
• Support functional testing, UAT, training and phased international deployments.

Conocimientos

Dynamics 365 Field Service

Work orders

Resource scheduling

Dispatch

Asset management

Installed bases

Warranties

Service agreements

Workshop facilitation

Stakeholder management

UAT testing

ERP integrations

Power Platform

Dataverse

Azure integrations

International deployments

Global template rollouts

Herramientas

Power Platform

Dataverse

Azure integrations

Descripción del empleo

Empiric is seeking a Dynamics 365 Field Service specialist to lead a multinational transformation for an international machinery manufacturer. You will shape Field Service processes across 56 entities and 160 locations, aligning scheduling, asset management and service delivery.

You will run workshops, design end-to-end work-order management, and support UAT, training and international rollouts, while integrating Field Service with other Dynamics 365 modules and Power Platform.