Senior Dynamics 365 CS Consultant for Global Rollouts

Talent IT; Antwerpen; On-site; EUR 90,000 - 120,000; Full time

Job summary

Talent IT in Belgium seeks a Senior Dynamics 365 Customer Service Functional Consultant to drive the global rollout and design a scalable service solution in a multi-country, multilingual environment. You will hands-on configure Dynamics 365 Customer Service, work with Dataverse, and translate complex service processes into sustainable solutions that leverage standard Microsoft functionalities.

Emphasis: Standard First, Configure Second, Extend Only Where Justified.

Qualifications

• 8+ years in Dynamics CRM / Dynamics 365 CE.
• Recent hands-on 5+ years with Dynamics 365 Customer Service.
• Experience with multi-country deployments and governance.
• Strong stakeholder communication.

Responsibilities

• Design and configure end-to-end Dynamics 365 Customer Service processes.
• Create Dataverse tables, relationships, forms, and business rules.
• Lead workshops with business stakeholders across countries.
• Translate requirements into functional designs and acceptance criteria.
• Support international rollouts, UAT, training, cutover and hypercare.

Skills

Dynamics 365 Customer Service

Dataverse

Power Platform

Omnichannel case management

International rollout experience

Tools

Dataverse tooling

Power Apps

Job description

Talent IT in Belgium seeks a Senior Dynamics 365 Customer Service Functional Consultant to drive the global rollout and design a scalable service solution in a multi-country, multilingual environment. You will hands-on configure Dynamics 365 Customer Service, work with Dataverse, and translate complex service processes into sustainable solutions that leverage standard Microsoft functionalities.

Emphasis: Standard First, Configure Second, Extend Only Where Justified.