Dutch-Speaking Travel Advisor | Remote/Onsite in Greece

Boeva Tech; Antwerpen; Remote; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Relocation support

Health & life insurance

25 days annual leave

Remote work option

Permanent contract on-site

Rotational schedule

Job summary

Boeva Tech is seeking a bilingual Travel Advisor / Customer Service Advisor to join our Athens office, delivering world-class support to travelers worldwide. The role emphasizes Dutch fluency and strong English skills in a fast-paced, customer-focused setting.

Responsibilities include handling inquiries, logging feedback, resolving issues within SLAs, and offering proactive solutions to enhance the customer experience.

Qualifications

• Native or fluent in Dutch.
• Proficient in English (C1 level).
• Skilled problem-solvers with strong troubleshooting abilities.
• Able to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Respond to and log customer inquiries via phone and email with accuracy and professionalism.
• Maintain meticulous records of consumer feedback and questions in the customer services database.
• Handle client complaints efficiently, following the company's escalation policy.
• Resolve support calls and emails within agreed Service Level Agreements (SLAs).
• Troubleshoot issues using system knowledge, support documentation, and analytical questioning.
• Provide proactive recommendations to solve common problems and improve customer experience.

Skills

Dutch fluency

English (C1)

Troubleshooting

Independent & collaborative work

Education

High School Diploma or higher

Job description

Boeva Tech is seeking a bilingual Travel Advisor / Customer Service Advisor to join our Athens office, delivering world-class support to travelers worldwide. The role emphasizes Dutch fluency and strong English skills in a fast-paced, customer-focused setting.

Responsibilities include handling inquiries, logging feedback, resolving issues within SLAs, and offering proactive solutions to enhance the customer experience.