Bilingual Dutch Travel Concierge | Remote Greece

Boeva Tech; Antwerpen; Hybrid; EUR 19,000 - 23,000; Full time

Benefits offered by this job

€1,500 gross/mo x14 salaries

Performance bonus

Relocation support

Permanent on-site

Remote work in Greece (6-month renew)

Private health & life insurance

25 days annual leave

Sundays/public holidays extra 75% per,

Night shift extra 25% per hour

40 hours/week

Mon–Sun, 08:00–00:00 (rotational)

Job summary

Boeva Tech in Athens, Greece is seeking a bilingual Travel Advisor to deliver world-class support to customers in a fast-paced environment. You will handle inquiries by phone and email, keep precise records, and resolve issues within SLAs while collaborating with a global team.

Role offers relocation support, remote work possibility in Greece, 40h/week, and 25 days annual leave. On-site and remote options are available with a premium relocation package for candidates moving from abroad.

Qualifications

• Native or fluent in Dutch and proficient in English (C1).
• Strong problem-solving and troubleshooting abilities.
• High School Diploma or higher required.
• Able to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Respond to and log customer inquiries via phone and email with accuracy and professionalism.
• Maintain meticulous records of consumer feedback and questions in the customer services database.
• Handle client complaints following the escalation policy.
• Resolve support calls and emails within SLAs.
• Troubleshoot issues using system knowledge, support docs and questioning.
• Provide proactive recommendations to improve customer experience.

Skills

Dutch

English (C1)

Problem solving

Troubleshooting

Independent work

Education

High School Diploma

Tools

CRM systems

Job description

Boeva Tech in Athens, Greece is seeking a bilingual Travel Advisor to deliver world-class support to customers in a fast-paced environment. You will handle inquiries by phone and email, keep precise records, and resolve issues within SLAs while collaborating with a global team.

Role offers relocation support, remote work possibility in Greece, 40h/week, and 25 days annual leave. On-site and remote options are available with a premium relocation package for candidates moving from abroad.