Dutch-Speaking Remote Support Specialist (Greece)

WW Talents; Vilvoorde; Remote; EUR 13.000 - 16.000; Vollzeit

Benefits dieser Stelle

Remote work from Greece

Structured training

Onboarding and nesting support

Learning & development opportunities

Career progression into mentoring/tr a

Exposure to international brands

Zusammenfassung

WW Talents is hiring Dutch-speaking Client Service Representatives to join international teams in Greece. This fully remote role in Greece requires C1/C2 Dutch and B2-C1 English, with responsibilities spanning customer support via phone, email, and chat, plus post-sale assistance and CRM case management.

Typical schedule is Monday–Friday with occasional weekend shifts; compensation is €1,300 gross per month (paid over 14 months) plus performance-based bonus, and a relocation package is included

Qualifikationen

• Dutch language level at C1/C2.
• English level at B2–C1, depending on project.
• Strong written and verbal communication skills.
• Good problem-solving and multitasking abilities.
• Customer-oriented and solution-focused approach.
• Ability to remain calm and professional in challenging situations.

Aufgaben

• Provide customer support via phone, email, and chat.
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs.
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims.
• Troubleshoot basic technical issues and guide customers through product setup and configuration.
• Handle customer complaints professionally and provide appropriate solutions.
• Create and manage customer cases accurately in CRM systems.
• Investigate customer issues and determine the most appropriate solution.
• Escalate complex cases to relevant internal teams when necessary.
• Provide customers with timely updates regarding their cases.
• Complete back-office tasks and maintain accurate customer records.
• Use internal tools and knowledge bases to research information and resolve inquiries.
• Maintain a professional and customer-focused approach in every interaction.

Kenntnisse

Dutch language proficiency

English communication

Customer-focused mindset

Problem solving

Multitasking

Professional demeanor

Jobbeschreibung

WW Talents is hiring Dutch-speaking Client Service Representatives to join international teams in Greece. This fully remote role in Greece requires C1/C2 Dutch and B2-C1 English, with responsibilities spanning customer support via phone, email, and chat, plus post-sale assistance and CRM case management.

Typical schedule is Monday–Friday with occasional weekend shifts; compensation is €1,300 gross per month (paid over 14 months) plus performance-based bonus, and a relocation package is included