Dutch-Speaking Client Service Representative

WW Talents; Limburg; À distance; EUR 13 000 - 16 000; Plein temps

Avantages offerts par ce poste

Remote work from Greece

Relocation package

Structured training

Onboarding support

Career progression opportunities

Résumé du poste

WW Talents is seeking Dutch-speaking Client Service Representatives to join international teams while working remotely from Greece. You will handle customer inquiries across phone, email, and chat, provide after-sales and technical assistance, and maintain CRM records.

The role requires Dutch language at C1/C2 and English at B2-C1, with a compensation of €1,300 gross per month plus a performance bonus and relocation support.

Qualifications

• Proficient in Dutch at C1/C2 level for client communication.
• Strong written and verbal English, depending on the project.
• Excellent communication and problem-solving abilities.
• Customer-oriented mindset and solution-focused approach.

Responsabilités

• Provide customer support via phone, email, and chat.
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs.
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims.
• Troubleshoot basic technical issues and guide customers through product setup and configuration.
• Handle customer complaints professionally and provide appropriate solutions.
• Create and manage customer cases accurately in CRM systems.
• Investigate customer issues and determine the most appropriate solution.
• Escalate complex cases to the relevant internal teams when necessary.
• Provide customers with timely updates regarding their cases.
• Complete back-office tasks and maintain accurate customer records.
• Use internal tools and knowledge bases to research information and resolve inquiries.
• Maintain a professional and customer-focused approach in every interaction.

Connaissances

Dutch (C1/C2)

English (B2–C1)

Communication skills

Problem solving

Customer-oriented

Outils

CRM systems

Helpdesk tools

Description du poste

Work remotely anywhere in Greecewhile enjoying the Mediterranean lifestyle.We are looking for Dutch-Speaking Client Service Representatives to join international teams in Greece. Depending on the project, you may provide customer service, after-sales support, technical assistance, roadside assistance, claims support, or support for business customers.

Working Location:This role is only remote in Greece. Work remotely anywhere in Greece.
Work Model: Remote
Language: Dutch – C1/C2 level
English: B2–C1, depending on the project
Compensation:€1,300 gross/month (paid over 14 months)+ performance-based bonus
Relocation Package:4 weeks of hotel accommodation, airport pick-up, flight ticket, and real estate agency fee
Working Schedule: Monday–Friday, with occasional weekend shifts depending on the project (8 hours/day; 5 days/week)

Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.

Your Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through product setup and configuration
• Handle customer complaints professionally and provide appropriate solutions
• Create and manage customer cases accurately in CRM systems
• Investigate customer issues and determine the most appropriate solution
• Escalate complex cases to the relevant internal teams when necessary
• Provide customers with timely updates regarding their cases
• Complete back-office tasks and maintain accurate customer records
• Use internal tools and knowledge bases to research information and resolve inquiries
• Maintain a professional and customer-focused approach in every interaction

Requirements

• C1/C2 level of Dutch
• B2–C1 level of English, depending on the project
• Strong written and verbal communication skills
• Good problem-solving and multitasking abilities
• Customer-oriented and solution-focused approach
• Ability to remain calm and professional when handling challenging customer situations
• Ability to work effectively in a fast-paced international environment
• Basic familiarity with CRM systems and digital tools is an advantage

What We Offer

• 100% remote work from Greece
• Fully Paid and structured training
• Comprehensive onboarding and nesting support
• Opportunities for continuous learning and professional development
• Career progression opportunities, including potential paths into mentoring, training, Quality Assurance, or more specialized support roles
• The opportunity to work with internationally recognized brands and gain experience in customer service, technical support, sales support, and other areas