Dutch Customer Support Consultant in Sofia

Next Job Abroad; Oostende; Sur place; EUR 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

€1500 Gross Relocation Bonus (paid in

21 Days Free Hotel Stay

4 Weeks Paid Training

Résumé du poste

Next Job Abroad is hiring a Customer Support Consultant to assist users of digital apps, mobile wallets, and streaming services. The role emphasizes non-technical troubleshooting, strong communication, and a willingness to relocate to Sofia.

You will handle queries via chat, email, and phone, staying friendly and solution-focused. The schedule is 10:00–19:00, Monday to Friday, with weekends free, and a relocation package to start your new life abroad.

Qualifications

• Fluent in Dutch with solid professional English skills.
• Naturally helpful, enjoys talking to people and solving quick puzzles.
• Good computer skills to manage live chats, emails, and phone tools.
• Ready to relocate abroad and commit for at least 1 year.
• EU work rights (EU Passport).

Responsabilités

• Assist users via chat, email, and phone with non-technical issues.
• Unblock accounts, fix subscription issues, and manage digital wallets.
• Maintain a friendly, helpful, and solution-oriented approach.
• Work a 10:00–19:00 schedule, Monday to Friday; weekends off.

Connaissances

Dutch fluency

English proficiency

Communication skills

Problem solving

Outils

Live chat tools

Email tools

Phone tools

Description du poste

Looking for an international adventure with a solid routine? If you speak Dutch and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we've got you covered.

We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts.

No technical coding or engineering degree required.

If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need!

Your Day-to-Day:

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets).
• Keeping it friendly, helpful, and solution-oriented.
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday only—weekends are 100% yours!).

Requirements

• Fluency in Dutch + solid professional English skills.
• A naturally helpful personality—you like talking to people and sorting out quick puzzles.
• Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport)

Benefits

• €1500 Gross Relocation Bonus (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long-term flat in Sofia.
• 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content