Dutch Customer Specialist | Travel Support Pro

BlueView Talent; Antwerpen; Sur place; EUR 29 000 - 43 000; Plein temps

Avantages offerts par ce poste

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Résumé du poste

BlueView Talent is seeking a Customer Specialist to be the first point of contact for customers, delivering professional, personalized support across inquiries, orders, accounts, and products. You will engage via phone, email, chat, and other channels to resolve issues and ensure a smooth experience.

Fluent Dutch (C1/C2) and English (B2) are required, along with strong analytical and communication skills. EU citizenship or Portuguese residency is necessary, with a willingness to relocate to

Qualifications

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.

Responsabilités

• Provide friendly, professional customer support via multiple channels.
• Assist customers with inquiries about orders, accounts, payments, products, and services.
• Understand customer needs and offer accurate, clear information.
• Handle questions and complaints promptly while maintaining a positive approach.
• Help customers navigate processes, platforms, products, and services.
• Record interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to resolve issues quickly.
• Identify recurring concerns and suggest process improvements.
• Stay updated on company products, policies, and procedures.

Connaissances

Dutch (C1/C2)

English (B2)

Analytical skills

Communication skills

Description du poste

BlueView Talent is seeking a Customer Specialist to be the first point of contact for customers, delivering professional, personalized support across inquiries, orders, accounts, and products. You will engage via phone, email, chat, and other channels to resolve issues and ensure a smooth experience.

Fluent Dutch (C1/C2) and English (B2) are required, along with strong analytical and communication skills. EU citizenship or Portuguese residency is necessary, with a willingness to relocate to