Director, IT Services Europe

IKO Waterproofing and Insulation EU; Antwerpen; Sur place; EUR 110 000 - 130 000; Plein temps

Résumé du poste

IKO Waterproofing and Insulation EU seeks a Director, IT Services Europe to lead European technology strategy and operations. You will bridge regional business needs with Global IT standards, collaborating with North America and European leaders to deliver secure, scalable services.

This role requires fluent English and Dutch, with French as an asset, and includes travel across Europe. A strategic, relationship-driven leader with deep IT domain knowledge will thrive.

Qualifications

• Significant senior IT leadership experience within a multi-location, international organization.
• Proven ability to operate within a global matrix environment.
• Strong track record of building relationships with Director, VP and C-suite stakeholders.
• Experience aligning regional business requirements with global technology strategies and standards.

Responsabilités

• Be the bridge between European business leadership and Global IT, translating needs into European-ready tech solutions.
• Lead IT services across Europe, covering ERP, infrastructure, security, data, and service delivery.
• Develop a European technology governance model and clear ownership for decisions.
• Shape the European technology roadmap and ensure alignment with global standards.
• Build and mentor a high-performing European IT team across multiple countries.

Connaissances

Senior IT leadership

Global matrix experience

C-suite stakeholder management

Global-to-local alignment

Technology strategy translation

Budgeting & vendor management

Team leadership (international)

European data/privacy considerations

Excellent communication & negotiation

Dutch & English fluency

Formation

Bachelor's degree in IT / CS / Business

MBA or Project Management certification (asset)

Description du poste

Director, IT Services Europe

Location: Antwerp, Belgium

Reporting to: Global VP, Information Technology & European CEO

Travel: Approximately 20–30% across Europe

Languages: Fluent English and Dutch required; French is an asset

Compensation: €110,000.00 to €130,000.00 Annually

Connecting Europe. Aligning Globally. Leading Through Relationships.

Technology may be at the heart of this role — but relationships are what will make you successful.

We are looking for a Director, IT Services Europe to serve as the senior technology leader for our European operations and, importantly, as the bridge between our European business and our Global IT organization in North America.

This is not simply an IT operations role.

You will work alongside senior European business leaders to understand where the business is going, translate those priorities into technology requirements, and ensure the European voice is represented in global technology decisions.

At the same time, you will partner closely with our North American Global IT leadership and domain teams to bring global standards, capabilities and expertise into Europe.

Your challenge is to make both sides work as one global technology organization.

What You Will Do

Be the Bridge Between Europe and North America

You will be the primary connection between European business leadership and our Global IT organization.

You will build trusted relationships with executives and operational leaders across Europe while developing equally strong partnerships with Global IT leaders responsible for ERP, infrastructure, applications, cybersecurity, service desk, data and other enterprise technologies.

You will ensure that:

• European business requirements are heard, understood and appropriately prioritized.
• Global technology strategies and standards are effectively translated into the European operating environment.
• Business leaders understand the technology implications of major operational and investment decisions.
• Global IT teams understand the business realities and priorities of our European operations.
• Ownership, accountability and decision-making remain clear across a global matrix organization.

Simply put: you will connect the people who understand the business with the people who enable it through technology.

Build Trusted Executive Relationships

Technology decisions increasingly are business decisions.

You will establish yourself as a trusted technology partner to European executives and operational leaders, ensuring IT is involved early when the business is considering changes involving systems, data, infrastructure, integrations, vendors, cybersecurity, applications or operating processes.

You will listen to the voice of the business, challenge when necessary, facilitate decisions and help stakeholders navigate competing regional and global priorities.

Success in this role will depend as much on your ability to influence, communicate and build trust as it does on your technical knowledge.

Lead IT Services Across Europe

As the accountable IT leader for Europe, you will provide leadership across:

• ERP and enterprise applications
• Infrastructure and cloud environments
• Service desk and end-user technology
• Cybersecurity
• Data and integrations
• Technology projects and transformation
• Vendor and supplier relationships
• Technology architecture and governance

You will coordinate internal teams, external partners and Global IT resources to provide reliable, secure and scalable technology services across our European locations.

Create Alignment and Accountability

Working in a global matrix requires clarity.

You will partner with Global IT leaders to establish clear ownership for business engagement, architecture, solution design, configuration, implementation, support and ongoing service performance.

You will develop an effective European technology governance model covering:

Business Need → Intake → Prioritization → Architecture → Decision → Delivery → Support

The objective is straightforward: the right people involved in the right decisions at the right time.

Shape the European Technology Roadmap

Working with European leadership and Global IT, you will develop and maintain the European technology roadmap across applications, ERP, infrastructure, cybersecurity, data, integrations and digital initiatives.

You will balance regional requirements with global standards while ensuring investments support long-term business objectives.

You will also evaluate emerging technologies, industry practices and external solutions that can strengthen our operations and employee technology experience.

Develop a High-Performing European IT Team

You will lead, coach and develop the European IT organization while partnering with Global IT domain leaders.

You will:

• Create clear accountability and expectations.
• Identify and close capability and knowledge gaps.
• Coach and develop current and future leaders.
• Establish meaningful performance and development objectives.
• Build succession and talent plans.
• Foster collaboration across countries, functions and global teams.
• Create an inclusive, accountable and high-performance environment.

What You Bring

We are looking for an experienced technology leader who understands that influence is often more powerful than authority in a global organization.

You will ideally bring:

• Significant senior IT leadership experience within a multi-location, international organization.
• Demonstrated experience operating successfully within a global matrix environment.
• A strong track record of building relationships with Director, VP and C-suite stakeholders.
• Experience connecting regional business requirements with global technology strategies and standards.
• Broad understanding of enterprise technology environments including ERP, applications, infrastructure, cybersecurity, data, integrations and service delivery.
• Experience leading technology transformation and complex cross-functional projects.
• Strong commercial judgement, including budgeting, vendor management and technology investment decisions.
• Experience leading and developing international technology teams.
• Understanding of European data, privacy, security and data-residency considerations.
• Excellent facilitation, communication, negotiation and presentation skills.
• Fluency in Dutch and English; French is considered an asset.

A bachelor's degree in Information Technology, Computer Science, Business or a related discipline is preferred. An MBA, Project Management certification or comparable professional qualifications are considered assets.

Experience within an industrial, manufacturing or similarly complex multi-site environment would also be valuable.

The Leader We Are Looking For

You don't need to be the person with the deepest technical knowledge in every room.

You do need to know how to bring the right people into that room.

You can listen to a European business leader describe an operational challenge, understand what really matters, translate that requirement for a global technology team and bring both groups together around a practical solution.

You are comfortable challenging assumptions while maintaining relationships.

You can navigate ambiguity without creating unnecessary complexity.

And you understand that a successful global IT organization isn't created by headquarters or regions working independently — it is created when they work together.

Why This Role Matters

Europe needs a strong voice within Global IT.

Global IT needs a trusted leader who understands Europe.

You will be both.

As Director, IT Services Europe, you will help create the connection between regional business priorities and global technology capabilities — strengthening relationships, improving decision-making and ensuring technology enables the business rather than simply supporting it.

One business. One technology strategy. One global team.

Equal Opportunity

We are committed to providing an inclusive and equitable recruitment process. Employment decisions are based on the requirements of the role, relevant experience, skills and qualifications. We welcome applications from qualified candidates and do not discriminate on the basis of protected personal characteristics.

Candidate information will be handled confidentially and in accordance with applicable privacy and data-protection requirements.