Information Technology Service Delivery Manager

Vivid Resourcing; Zaventem; Hybride; EUR 111 000 - 166 000; Plein temps

Résumé du poste

Vivid Resourcing is seeking an experienced IT Service Delivery Manager in Brussels to optimise IT operations, drive continuous improvements, and ensure governance and compliance across IT services. You will work with senior IT management, business stakeholders and external suppliers to improve service quality and BAU transitions.

The role focuses on IT audits, service delivery, vendor management and IT compliance, requiring strong ITIL/COBIT credentials and multilingual capabilities (Dutch or

Qualifications

• 5-10 years of proven experience in IT Service Delivery, IT Operations or IT Service Management.
• Strong track record managing IT services, vendors and external providers.
• ITIL and COBIT certification/experience is required.

Responsabilités

• Take ownership of daily IT Service Delivery, ensuring SLAs, KPIs and ITSM processes are consistently met.
• Oversee and coordinate the local IT Service Desk, ensuring high-quality service delivery.
• Manage relationships with IT vendors and external suppliers, including service quality, costs, incidents and contractual agreements.
• Lead discussions with vendors and stakeholders regarding service delivery, performance and continuous improvement.
• Develop, implement and maintain IT policies, procedures and service documentation, including Data Retention Policies.
• Take responsibility for supply management and optimise collaboration with external IT providers.
• Ensure a smooth transition of IT projects into Business as Usual (BAU), including appropriate documentation and operational processes.

Connaissances

IT Service Delivery

IT Operations

ITServiceManagement

Vendor management

ITIL

COBIT

Dutch/French

English

Description du poste

For a leading organisation within the automotive sector, I am looking for an experienced IT Service Delivery Manager who will play a key role in optimising IT operations and driving continuous improvements across day-to-day activities. You will work closely with senior IT management, local business stakeholders and external suppliers to improve service quality, IT governance and compliance.

In this role, you will play an important role in IT audits, service delivery, vendor management and IT compliance. You will ensure that IT processes, policies and controls are properly implemented while supporting the successful transition of projects into business-as-usual operations.

IT Service Delivery Manager | Brussels | Full-time | 4 days on-site | Freelance

Responsibilities:

• Take ownership of daily IT Service Delivery, ensuring SLAs, KPIs and ITSM processes are consistently met.
• Oversee and coordinate the local IT Service Desk, ensuring high-quality service delivery.
• Manage relationships with IT vendors and external suppliers, including service quality, costs, incidents and contractual agreements.
• Lead discussions with vendors and stakeholders regarding service delivery, performance and continuous improvement.
• Develop, implement and maintain IT policies, procedures and service documentation, including Data Retention Policies.
• Take responsibility for supply management and optimise collaboration with external IT providers.
• Ensure a smooth transition of IT projects into Business as Usual (BAU), including appropriate documentation and operational processes.

Profile:

• 5-10 years of proven experience in IT Service Delivery, IT Operations or IT Service Management.
• Strong track record managing IT services, vendors and external providers.
• ITIL and COBIT certification/experience is required.
• Proven experience with IT audits, IT governance and compliance.
• Experience with vendor management and supply management.
• Fluent in Dutch or French, and English.

Details:

• Start date: ASAP
• Duration: 1-2 years
• Availability: Full-time
• Location: Brussels
• Working model: 4 days on-site, 1 day remote
• Contract: Freelance