Digital Service Desk Manager

Keystone Solutions; Belgique; À distance; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Keystone Solutions zoekt een interim Digital Service Desk Manager voor een consultancy missie op de klantlocatie. Je combineert leiderschap en change management met operationele betrokkenheid en technische expertise.

Je werkt samen met een ervaren team van Service Desk Officers dat de kwaliteit, continuïteit en gebruikerservaring van onze digitale diensten waarborgt en verbetert. Dagelijks ondersteun je meer dan 1.400 collega’s en partners, voer je incident- en wijzigingsbeheer uit, en draag je

Qualifications

• Brede en diepgaande kennis van eindgebruikerssoftware.
• Coachend werken aan teamspirit, teammentaliteit en verantwoordelijkheidszin.
• DNA en cultuur change realiseren binnen team.
• Ervaring met EntraID en AD gebruikersbeheer.
• Kennis van Windows client OS (stuurprogramma’s, configuraties en instellingen).
• Microsoft 365 omgeving: Office, Outlook, SharePoint, Teams, PowerBI.
• Rapportage vanuit tickettool en proactieve opvolging.
• Cybersecurity richtlijnen en policies, escalatie waar nodig.

Responsabilités

• Lead en participeer in IT support verbeterprojecten.
• Maak beslissingen in ambigu situaties, agile en oplossingsgericht.
• Bevorder constructieve assertiviteit en effectieve communicatie.
• Verklaar complexe digitale issues in begrijpelijke taal voor gebruikers in het Nederlands.
• Blijf op de hoogte van trends en breng innovaties in het team.
• Beheer van taken via helicopter view en analytische denkwijze.
• Dagelijkse ondersteuning voor 1.400+ collega's en partners; hardware/software, rechtenbeheer, documentatie en structurele issues oplossen.

Connaissances

Brede én diepgaande kennis van eindge-

Coachend werken aan teamspirit

DNA en cultuur change realiseren

EntraID en ActiveDirectory beheer

Windows client OS kennis

Microsoft 365 en PowerBI

Tickettool rapportage en proactieve op

Cybersecurity richtlijnen en policies

Description du poste

Mission Overview:

We are seeking an interim Digital Service Desk Manager for a consultancy mission at a client site, representing Keystone Solutions. In this role, you will combine leadership and change management with operational involvement and technical expertise.

You will join an experienced and dedicated team of Service Desk Officers who are responsible for the quality, continuity, and user experience of our digital services in an accessible and customer-oriented manner.

Key Responsibilities:

• Lead and participate in IT support improvement projects.
• Make decisive choices even in ambiguous situations, remaining agile and solution-oriented in a complex environment.
• Exhibit constructive assertiveness, engage in difficult conversations, while also providing space and trust.
• Translate complex digital issues into understandable terms for users and colleagues, communicating effectively in fluent Dutch.
• Stay updated on industry trends and introduce innovations within the team.
• Maintain an overview and prioritize tasks thanks to your helicopter view and analytical mindset.

As a consultant under Keystone Solutions' model, you will tackle challenges related to support methods, adherence to procedures, enhancing team spirit and responsibility, and strengthening team collaboration and impact. We expect proven experience in these areas as we aim to cultivate a new DNA and culture within the team.

Every day, you will support over 1,400 colleagues and partners, ensuring that the client operates smoothly, safely, and efficiently. From hardware and software installation to rights management, creating manuals, and analyzing and resolving structural issues, you will be the first and second line of support for digital assistance.

Why Join Keystone Solutions?

• Consultancy Nature: Focus on on-site work and embrace your consultant identity.
• Dynamic Projects: Engage with diverse challenges across various client environments.
• Turbo-Charged Learning: Experience professional development and broad learning opportunities.
• Skyrocketing Ambition: Commit to your career growth within our framework.
• Values: As a

Duration:

As soon as possible - 05/12/2026 2 months • (full time)

Skills required:

• Brede én diepgaande kennis van eindgebruikerssoftware - Level: Advanced - Most recent: This year
• Coachend werken aan teamspirit, teammentaliteit en verantwoordelijkheidszin - Level: Expert - Most recent: This year
• DNA en cultuur change realiseren binnen een team/teamwerking - Level: Expert - Most recent: This year
• Ervaring met beheer van EntraID en ActiveDirectory users en groepen - Level: Advanced - Most recent: This year
• Kennis van Client windows OS (stuurprogramma’s, configuraties en instellingen,…) - Level: Advanced - Most recent: This year
• Microsoft ecosystem: Office suite en outlook, Sharepoint en teams, PowerBI,… - Level: Advanced - Most recent: This year
• Rapportage vanuit de tickettool (ook proactief opvolgen en sturen) - Level: Advanced - Most recent: This year
• Technische en functionele bagage rond Cybersecurity richtlijnen en policies (incl herkennen en escaleren) - Level: Advanced - Most recent: This year

Language requirements:

Dutch
Level Native or bilingual proficiency
English
Level Full professional proficiency