Digital Home Insurance Growth Architect

NN; Brussel Hoofdstad; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Group and hospitalization insurance

Meal and eco-vouchers

20 holiday days and 12 recovery days

Résumé du poste

NN in Brussels is seeking a Customer Journey Expert Home to shape the digital sales journey for NN’s home insurance within ING’s ecosystem. You will blend strategy, customer experience, data analytics and digital innovation to boost online sales and satisfaction.

You will collaborate with ING Digital Sales and NN Product teams to prioritise opportunities, drive experiments and continuously improve end-to-end customer journeys across channels in a fast-paced environment.

Qualifications

• Master’s degree in a relevant field with 5+ years in a digital/sales/customer journey role.
• Strong digital mindset with experience in design thinking, agile methods and analytics.
• Excellent English communication with knowledge of French or Dutch.
• Able to manage end-to-end projects and multiple stakeholders.
• Passion for innovation, digital trends and continuous learning.
• Customer-centric, collaborative and results-oriented.
• Training in digital communication is a plus.
• Able to cope with fast-changing priorities and maintain competitiveness.

Responsabilités

• Drive online home insurance sales: build and execute an end-to-end action plan.
• Develop segmentation and personalization strategies for digital journeys.
• Continuously improve the digital sales funnel to boost conversion.
• Define roadmap priorities for campaigns, contact strategy and retargeting.
• Translate business needs into requirements, user stories and tests.
• Identify opportunities for commercial growth through digital journeys.
• Conduct competitive analyses focused on digital home insurance.
• Develop cross-selling strategies between ING banking products and home insurance.
• Evaluate digital positioning and propose improvements for visibility.
• Improve Net Promoter Score through targeted customer contact strategies.

Formation

Master’s degree

Outils

Google Analytics

Adobe Analytics

Description du poste

NN in Brussels is seeking a Customer Journey Expert Home to shape the digital sales journey for NN’s home insurance within ING’s ecosystem. You will blend strategy, customer experience, data analytics and digital innovation to boost online sales and satisfaction.

You will collaborate with ING Digital Sales and NN Product teams to prioritise opportunities, drive experiments and continuously improve end-to-end customer journeys across channels in a fast-paced environment.