Desktop Support / IT Support-L2-Belgium

Oikotechno Japan Co., Ltd; Wevelgem; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Oikotechno Japan Co., Ltd. is seeking a Senior Desktop Systems Administrator to support enterprise infrastructure, manage client devices, OS deployment, and security across locations. The role is on-site with core hours and potential after-hours support.

The candidate will work with AD, GPO, JAMF Pro, MECM/Intune, and Microsoft 365, ensuring endpoint compliance and smooth EUC operations in a large-scale environment.

Qualifications

• Bachelor's degree in IT/CS/Engineering or related field.
• Experience with desktop deployment, imaging, and configuration.
• Strong AD, GPO, and security practices for EUC.

Responsabilités

• Provide expert-level support for client compute devices in a large enterprise.
• Manage WAN/LAN, TCP/IP, DHCP, DNS, VPN, and Active Directory infrastructure.
• Deploy and support Windows, macOS, and Linux operating systems.
• Validate GPO/RSoP and JAMF profiles on endpoints.
• Manage user accounts lifecycle and directory maintenance.
• Support Microsoft 365 apps: Teams, SharePoint, Exchange/Outlook.
• Configure and support mobile devices via MDM solutions.
• Support videoconferencing and Cisco collaboration systems.
• Maintain network printing, scanning, and finishing workflows.
• Participate in IT security incident response and remediation.
• Plan relocations and site migrations; assist EUC optimization.

Connaissances

Desktop support

Endpoint management

Windows administration

macOS deployment

Linux systems

Active Directory

GPO

JAMF Pro

Microsoft 365

Exchange Online

MDM

IT security

ITAM

TCP/IP

DNS

VPN

End-User Computing

Formation

Bachelor's degree in IT/CS/Engineering

Outils

SCCM

Intune

JAMF Pro

Description du poste

Senior Desktop Systems Administrator

We are seeking a highly motivated and technically skilled Desktop Systems Administrator to support our enterprise infrastructure. This on-site role involves managing and maintaining client compute devices, operating systems, mobile platforms, and supporting technologies across multiple locations. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Key Industry Keywords

Desktop Support, Endpoint Management, Windows Administration, macOS Deployment, Linux Systems, Active Directory, Group Policy (GPO), JAMF Pro, Microsoft 365, Exchange Online, Mobile Device Management (MDM), IT Service Desk, Enterprise Infrastructure, Systems Integration, IT Security, Incident Response, Network Protocols (TCP/IP, DHCP, DNS, VPN), IT Asset Management (ITAM), Cisco Collaboration, Video Conferencing Systems, Office 365, Windows Imaging, System Deployment, Client Compute Solutions, End-User Computing (EUC).

Job Highlights

• Location: On-site — no remote work available
• Work Schedule: Core business hours (8:00 AM – 6:00 PM); occasional after-hours support may be required
• Team Structure: Collaborate with cross-functional IT teams in a large-scale enterprise environment

Key Responsibilities

• Provide expert-level support for client compute devices (laptops, desktops, peripherals) and accessories in a large-scale enterprise environment.
• Manage and troubleshoot infrastructure technologies including WAN/LAN, TCP/IP, DHCP, DNS, VPN, and Active Directory.
• Deploy, configure, and support operating systems including Windows, macOS, and Linux (Ubuntu, CentOS, RHEL).
• Validate and troubleshoot Group Policy Object (GPO) Resultant Set of Policy (RSoP) and JAMF configuration profiles on endpoints.
• Manage user account lifecycle: creation, modification, deactivation, permissions, and directory maintenance (e.g., Active Directory).
• Support and troubleshoot Microsoft productivity suite: Microsoft Teams, SharePoint, Exchange/Outlook, and Office applications.
• Configure, deploy, and support mobile devices (Apple iOS and Android) across enterprise environments using Mobile Device Management (MDM) solutions.
• Support single- and multi-site videoconferencing solutions and advanced conference room control systems (Cisco experience is a plus).
• Manage enterprise network printing infrastructure, including high-volume scanning-to-email and finishing unit operations.
• Participate in IT security incident response, including system imaging, malware remediation, and forensic support.
• Plan and execute user and site relocations, including office moves and full-scale site migrations.
• Collaborate with IT security teams to enforce endpoint compliance, patch management, and device hardening best practices.
• Participate in continuous improvement initiatives for End-User Computing (EUC), automation, and service delivery optimization.

Preferred Qualifications

• 4+ years of experience in desktop systems administration and/or service desk administration in a large-scale enterprise environment.
• Ability to work with minimal supervision — self-motivated, proactive, and solution-oriented.
• Experience with client application packaging and deployment across Windows, macOS, and Linux platforms (e.g., using SCCM, Intune, or JAMF).
• Familiarity with IT asset management (ITAM) tools and standard inventory practices.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, Apple Certified Support Professional, JAMF Certified Administrator, or Cisco CCNA Collaboration).
• Hands-on experience with Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), or JAMF Pro for endpoint lifecycle management.
• Knowledge of scripting languages (e.g., PowerShell, Bash, Python) for automation of routine desktop administration tasks.

Skills

os deployment & imaging,linux support (ubuntu, centos, rhel),desktop support / end user computing (euc),microsoft 365 support (outlook, teams, sharepoint, office apps),itsm tools (servicenow, remedy, jira, etc.),active directory (user administration, permissions, group management),macos / apple device support,jamf administration / mac device management,windows 10/11 administration & troubleshooting,hardware troubleshooting (laptops, desktops, printers, docking stations)