Delivery Network Performance Lead

Just Eat Takeaway.com; Sint-Agatha-Berchem; On-site; EUR 65,000 - 90,000; Full time

Job summary

Just Eat Takeaway.com in Belgium seeks an ambitious Delivery Operations Manager to own network outcomes and budget targets. You will analyze root causes, propose experiments, and influence stakeholders to implement improvements across the delivery network.

You will leverage large data sets to draw actionable insights and balance analytical assessment with pragmatic decisions, driving continuous optimization and business continuity in a fast-paced environment.

Qualifications

• 3+ years experience with data and analysis tools.
• Experience & proven success in a budget-ownership role (incl. forecasting functions).
• Track record of driving operational targets, ideally in a digital-first environment.
• Willing to work outside of regular business hours on an exception basis (e.g. during a crisis).

Responsibilities

• End to end accountability for network outcomes such as on time delivery, delivery times, undelivered orders, courier rejections etc.
• Budget accountability and responsible for identifying and executing delivery network costs optimisation efforts (e.g. cost per order, onboarding cost)
• Accountability for operational configurations across courier fees, incentives, utilisation, assignment logic, cost functions, etc. for Israel.
• Implementation and administration of the desired configurations on an on-going basis (with support from central teams)
• Evaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view.
• Leverage analytical tools to identify segmented, zone-level network trends and insights on an on-going basis.
• Propose and support network experiments in partnership with central analytic and optimisation teams.
• Ad hoc project support such as playbook documentation, new zone launches, zone throttling, key cities, zone hour extensions, etc.
• Identify and advocate for continuous improvement opportunities for the network, e.g. via root cause investigations on outliers and escalations
• Collaborate with global and local stakeholders to align priorities and share best practices
• Crisis management support as needed to support business continuity

Skills

Data analysis

Attention to detail

Bias for action

Owner mindset

Fast learner

Customer experience

Stakeholder management

Communication skills

Hands-on

Education

Bachelor's Degree in quantitative field

Job description

Just Eat Takeaway.com in Belgium seeks an ambitious Delivery Operations Manager to own network outcomes and budget targets. You will analyze root causes, propose experiments, and influence stakeholders to implement improvements across the delivery network.

You will leverage large data sets to draw actionable insights and balance analytical assessment with pragmatic decisions, driving continuous optimization and business continuity in a fast-paced environment.