Defleeting Associate

LIZY; Elsene; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive package

Stock options

Flexible mobility budget

Brussels offices

MacBook + monitor + iPhone

Team events

Job summary

LIZY, headquartered in Brussels, is seeking a Defleeting Associate to join its growing multi-market team.

You will be the main contact for SME clients across Belgium, France and the Netherlands, organizing RENTA inspections, transport, and the final leasing lifecycle steps. The role emphasizes ownership and driving improvements with stakeholders in a fast-paced scale-up environment.

Qualifications

• 2-5 years in a digital scale-up care/ops role.
• Customer-centric mindset with focus on customer experience.
• Ability to translate customer issues into improvement plans.
• Collaborates with multiple teams and external partners to improve services.

Responsibilities

• Be the main contact for SME clients in Belgium, France and the Netherlands during fleet renewal.
• Organise RENTA inspections, transport and final administrative steps of the leasing lifecycle.
• Own defleeting processes across three markets and drive improvements/automation where possible.
• Build and maintain relationships with customers to enhance value offering.
• Collaborate with internal teams and external parties to optimise services.

Skills

2-5 years experience

Customer focus

Process improvement

Stakeholder management

Hands-on

Automation

Growth mindset

Ownership

Languages: FR NL EN

Job description

LIZY is revolutionizing the €70billion European car leasing industry, one of the last giants yet to be disrupted. Traditional leasing is slow, complex, and overpriced.

At LIZY, we’re changing that. We’re making the process of ordering a car through as easy as ordering a toaster on Amazon. Our ambition is to become the European leader in digital car leasing.

We are headquartered in Brussels, and operate in Belgium, France, and the Netherlands. We serve SMEs and self-employed professionals with transparent, flexible, and affordable leasing solutions, including electric and nearly new vehicles.

Backed by €75M+ in funding and recognized as EY Scale-up of the Year 2025, we’re scaling fast with a top-tier team from GetYourGuide, McKinsey, Rocket Internet, Choco, Cowboy, and more, building the future of smarter and more sustainable mobility.

LIZY values

• Fun (Have it): Enjoy the ride - life is short.
• Feedback (Give it): Feedback is the breakfast of champions. Always assume positive intent.
• Personal Growth (Master it): Never stop learning and improving.
• Wow (Deliver it): Actually make our customers say "WOW".
• Drive (Show it): Show commitment and bring everything you have. Do what you say and say what you do

The Position

LIZY is looking for a Defleeting Associate to join our team.

• LIZY prides itself on being the number one European player in multi-cycle leasing. A cornerstone of multi-cycle leasing is optimizing fleet return and preparing vehicles for their next leasing-life. That’s where you come in. You’ll be the main point of contact for our SME clients in three countries, assisting and guiding them step-by-step as they renew their fleet with LIZY. You will be organizing RENTA inspections, transport and the final administrative steps of the leasing lifecycle.
• You take operational ownership of our defleeting processes in three markets, drive improvements, and work on automations where possible. Ownership is at the heart of LIZY, and so is it at your job where you have a lot of freedom to improve the way we do things at LIZY.
• Our customers spend a long time with us, customer relationship management is therefore crucial. You’ll build up relationships with our customers and go beyond just solving the issue, but thinking along with our customers to improve our value offering.
• We work with a lot of external parties as well as internal departments, stakeholder management and collaboration with those parties is essential. Together you work to improve our services. We can always do better, that is the principle we work with.

About you

• Experience: You have 2-5 years of experience as a top performer for a leading digital company (scale-up) in a care related role.
• Customer focused mindset: You go the extra mile to put a smile on the face of our customers. You truly care about the experience our customers have.
• Driving improvements: You feel the pain of our customers when something goes wrong, and have the ability to translate those issues into improvement plans.
• Stakeholder management: You’ll work with many different teams in the company as well as external parties. Working together with them to improve our Lizy is what you like.
• Hands-on and ambitious: You are not afraid to get your hands dirty and carry big loads of work, go beyond your own domain.
• Automation and standardization: You always think of ways to optimize and automate processes and your work.
• Growth Mindset: You’re always keen to learn new things, share your knowledge, adapt to change, and learn from past experiences. This is just your first step at Lizy, you can grow here if you want!
• Work ethic: you have a strong professional pride in your work and ensure you always deliver, no matter what. You have a high degree of ownership.
• Fluent in French / Dutch (ideally both and English).
• You thrive and remain calm in a dynamic fast-paced and changing environment. Everybody makes mistakes. So will you! That’s not an issue, as long as you learn & we continue to move forward.
• Nice to have: passion for cars.

Perks and Benefits

At LIZY, your success is our success. We make sure every team member feels supported, empowered, and inspired every single day.

Here’s what you can expect when you join us:

• At LIZY, your success is our success.
• Competitive package & bonuses: Fixed salary and stock options; when LIZY wins, so do you.
• Flexible mobility budget: Need a car? Great. Prefer other mobility options? We’ve got you covered. You choose what fits your lifestyle best.
• Cool offices in the heart of Brussels: Enjoy a vibrant atmosphere, awesome colleagues, specialty coffee, premium tea, and company-paid lunch every Wednesday.
• Tools: We equip you with the best: MacBook, external monitor, iPhone, and anything else you need to do your best work.
• Fun and collaborative culture: Team-building events, weekly lunches, monthly All Hands with cake and drinks, and above all, a positive and transparent atmosphere.
• Development & impact: Work on strategic projects from day one, propose your ideas, learn continuously, and help shape the future of smarter and sustainable mobility.