Customer Care Associate

LIZY; Elsene; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Fixed salary + stock options

Flexible mobility budget

Cool Brussels offices

MacBook and gear provided

Team events and All Hands

Development opportunities

Job summary

LIZY is seeking a native Dutch Customer Success Associate to join the Dutch Care team in Brussels. You will own the aftersales processes, help customers, and build partnerships to expand and improve Lizy’s services.

You will work closely with internal teams and external partners, driving improvements and automations while maintaining strong customer relationships in a fast‑paced environment. Fluency in Dutch and English is required.

Qualifications

• 2–5 years of experience in a leading digital company (scale‑up) in a care related role.
• Fluent in Dutch and English.
• Strong stakeholder management and cross‑team collaboration.
• Ability to automate and standardize processes to improve efficiency.
• High ownership, proactivity and customer‑centric mindset.

Responsibilities

• Own the Dutch care processes and drive improvements.
• Be the frontline contact for Dutch customers and guide them to solutions.
• Build and maintain relationships with customers to enhance value offerings.
• Collaborate with internal and external stakeholders to improve services.

Skills

Customer focus

Stakeholder management

Automation & standardization

Growth mindset

Work ethic

Job description

About Lizy

LIZY is revolutionizing the €70billion European car leasing industry, one of the last giants yet to be disrupted. Traditional leasing is slow, complex, and overpriced. We’re changing that.

At LIZY, we’re changing that. We’re making the process of ordering a car through as easy as ordering a toaster on Amazon. Our ambition is to become the European leader in digital car leasing.

We are headquartered in Brussels, and operate in Belgium, France, and the Netherlands. We serve SMEs and self-employed professionals with transparent, flexible, and affordable leasing solutions, including electric and nearly new vehicles.

Backed by €75M+ in funding and recognized as EY Scale-up of the Year 2025, we’re scaling fast with a top-tier team from GetYourGuide, McKinsey, Rocket Internet, Choco, Cowboy, and more, building the future of smarter and more sustainable mobility.

LIZY values

• Fun (Have it): Enjoy the ride - life is short.
• Feedback (Give it): Feedback is the breakfast of champions. Always assume positive intent.
• Personal Growth (Master it): Never stop learning and improving.
• Wow (Deliver it): Actually make our customers say "WOW".
• Drive (Show it): Show commitment and bring everything you have. Do what you say and say what you do

The Position

LIZY is looking for a native Dutch Customer Success Associate to join our Dutch Care team in Brussels. LIZY launched in The Netherlands in 2025 and is growing very fast. To support that fast growth we’re looking for an experienced Customer Success Associate to join the Dutch team. You’ll be on the frontline helping our customers while establishing new partnerships and expanding/improving existing ones. This isn’t your regular nine-to-five position, you’ll be taking real ownership over the aftersales processes and contributing to the LIZY growth in a significant way!

• LIZY prides itself on best-in-industry customer care, you are the cornerstone of this promise. You are the first point of contact for our Dutch customers and will help them navigate their questions, search customer focused solutions and ensure we keep our happy customers happy.
• You take ownership of our Dutch care processes, drive improvements, and work on automations where possible. Ownership is at the heart of LIZY, and so is it at your job where you have a lot of freedom to improve the way we do things at LIZY.
• Our customers spend a long time with us, customer relationship management is therefore crucial. You’ll build up relationships with our customers and go beyond just solving the issue, but thinking along with our customers to improve our value offering.
• We work with a lot of external parties as well as internal departments, stakeholder management and collaboration with those parties is essential. Together you work to improve our services. We can always do better, that is the principle we work with.

About you

• Experience: You have 2-5 years of experience as a top performer for a leading digital company (scale-up) in a care related role.
• Customer focused mindset: You go the extra mile to put a smile on the face of our customers. You truly care about the experience our customers have.
• Driving improvements: You feel the pain of our customers when something goes wrong, and have the ability to translate those issues into improvement plans.
• Stakeholder management: You’ll work with many different teams in the company as well as external parties. Working together with them to improve our Lizy is what you like.
• Hands-on and ambitious: You are not afraid to get your hands dirty and carry big loads of work, go beyond your own domain.
• Automation and standardization: You always think of ways to optimize and automate processes and your work.
• Growth Mindset: You’re always keen to learn new things, share your knowledge, adapt to change, and learn from past experiences. This is just your first step at Lizy, you can grow here if you want!
• Work ethic: you have a strong professional pride in your work and ensure you always deliver, no matter what. You have a high degree of ownership.
• Fluent in Dutch and English.
• You thrive and remain calm in a dynamic fast-paced and changing environment. Everybody makes mistakes. So will you! That’s not an issue, as long as you learn & we continue to move forward.
• Nice to have: passion for cars.

Perks and Benefits

At LIZY, your success is our success. We make sure every team member feels supported, empowered, and inspired every single day.

• Competitive package: Fixed salary, benefits and stock options; when LIZY wins, so do you.
• Flexible mobility budget: Need a car? Great. Prefer other mobility options? We’ve got you covered. You choose what fits your lifestyle best.
• Cool offices in the heart of Brussels: Enjoy a vibrant atmosphere, awesome colleagues, specialty coffee, premium tea, and company-paid lunch every Wednesday.
• Tools: We equip you with the best: MacBook, external monitor, iPhone, and anything else you need to do your best work.
• Fun and collaborative culture: Team-building events, weekly lunches, monthly All Hands with cake and drinks, and above all, a positive and transparent atmosphere.
• Development & impact: Work on strategic projects from day one, propose your ideas, learn continuously, and help shape the future of smarter and sustainable mobility.