Czech & Russian Speaking Customer Support Representative (Hybrid)

Ignite; Gent; Hybride; EUR 65 000 - 100 000; Plein temps

Avantages offerts par ce poste

Private health coverage

Relocation assistance

Career progression

Résumé du poste

Ignite seeks a Strategic Advisor in Ghent, Belgium. You will bridge our automotive engineers with multinational clients, delivering technical support, diagnostics, and logistics strategies for enterprise fleets and global dealership networks.

The role emphasizes B2B client relations, analytical problem-solving, and cross-functional collaboration, with a four‑day onsite, one remote schedule and comprehensive training.

Qualifications

• Dual-language fluency in Czech and Russian with full written and spoken proficiency.
• Professional English at B2 level or higher for internal systems and documentation.
• Strong emotional intelligence and diplomatic problem-solving skills.
• Advanced computer skills and ability to learn proprietary software quickly.
• Willingness to work a 24/7 rotating shift to support global clients.

Responsabilités

• Hybrid arrangement with four onsite days in Ghent and one remote day.
• Lead high-level B2B communications with corporate clients via phone and portals.
• Diagnose supply chain bottlenecks and deploy tailored enterprise solutions.
• Collaborate cross-functionally with Sales, Engineering and Supply Chain teams.
• Participate in a fully funded onboarding and training program.

Connaissances

Czech language

Russian language

English (B2)

Emotional intelligence

Tech savviness

Shift adaptability

Description du poste

• Workplace Model: Hybrid (4 days onsite / 1 day remote)
• Location: Ghent, Belgium
• Industry: Heavy Transport & Commercial Vehicles

• Workplace Model: Hybrid (4 days onsite / 1 day remote)
• Location: Ghent, Belgium
• Industry: Heavy Transport & Commercial Vehicles

Overview

A global company in heavy transport and commercial vehicles seeks a proactive Strategic Advisor. In the rapidly evolving international logistics industry, our core goal is reducing fleet downtime and enhancing vehicle efficiency. Based in our Ghent, Belgium business center, you will serve as the essential link connecting our chief automotive engineers with the multinational enterprises driving worldwide trade. This role goes far beyond traditional advisory work. You will deliver specialized technical support, operational diagnostics, and customized logistics strategies directly to enterprise fleet leaders and global dealership networks.

Key Duties & Daily Operations

• Hybrid Arrangement: Benefit from a balanced weekly schedule featuring four onsite days at our modern Ghent location and one work-from-home day.
• Corporate Client Relations: Lead high-level B2B communications via telephone and digital enterprise portals, consistently upholding our core values of safety, quality, and reliability.
• Analytical Resolution: Diagnose complex supply chain bottlenecks and operational disruptions to deploy swift, tailored solutions for enterprise clients.
• Cross-Functional Collaboration: Work side-by-side with Sales, Engineering, and Supply Chain divisions to accelerate issue resolution and ensure accurate system logging.
• Comprehensive Paid Training: Participate in a fully funded company onboarding program. Prior mechanical or automotive engineering expertise is not required; complete technical training is provided.

Desired Profile & Qualifications

• Essential Language Requirements:
• Dual-Language Fluency: Exceptional, fluent mastery of both Czech and Russian is required, encompassing complete written and spoken proficiency in both languages.
• Professional English: A minimum B2 (Upper-Intermediate) standard is required to navigate internal systems, review technical documentation, and collaborate with international teammates.
• Core Strengths:
• Emotional Intelligence: Proven ability to stay calm, diplomatic, and focused on solutions during high-pressure situations or peak operational volumes.
• Tech-Savviness: Advanced computer skills, including the aptitude to rapidly learn proprietary software and manage multiple programs concurrently.
• Shift Adaptability: Willingness to operate within a 24/7 rotating schedule to guarantee continuous assistance for our global clientele.

Compensation & Workplace Benefits

• Financial & Health Rewards:
• Competitive Remuneration: Premium base pay above industry standards, structured to honor your specialized dual-language skills.
• Full Health Protection: Comprehensive private medical, dental, and life coverage for you and your dependents, effective immediately upon hire.
• Predictable Scheduling: Full-time rotas are published well in advance, providing clear visibility for your personal life.
• Relocation & Career Mobility:
• Complete Relocation Assistance: To ensure a smooth transition to Belgium, we provide a fully furnished, cost-free temporary apartment in Ghent for your first month while you arrange long-term housing.
• International Progression: Defined professional growth pathways designed to advance your trajectory toward global management, operations leadership, or technical specialization.