Czech & Lithuanian Speaking Customer Support Representative

Ignite; Oost-Vlaanderen; Hybride; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Turnkey relocation support

Hybrid schedule with 1 remote day

Fully paid onboarding

Résumé du poste

Ignite in Ghent, Belgium, seeks a Customer Advisor to minimize vehicle downtime and support international fleet managers. You will bridge clients with lead engineering specialists, offering expert guidance, diagnostic support, and operational strategies across phone and enterprise channels.

Responsibilities include advisory outreach, solving complex operational bottlenecks, and cross-functional collaboration with engineering, sales, and logistics.

Qualifications

• Fluent mastery of Czech and Lithuanian for professional use.
• Business English at least B2 level for global teams.
• Ability to advise clients and coordinate with engineering, sales, and logistics.
• Strong problem-solving with data-backed solutions.

Responsabilités

• Client Advisory: central point of contact for high-priority inquiries via phone and enterprise channels.
• Complex Problem-Solving: investigate bottlenecks to supply fast data-backed solutions for international partners.
• Cross-Functional Synergy: collaborate with engineering, sales and logistics to speed up resolutions.
• Structured Hybrid Schedule: four days onsite at Ghent facility with one remote day weekly.
• Fully Paid Onboarding: comprehensive training provided; no prior mechanical background required.

Connaissances

Bilingual Czech-Lithuanian

Business English (B2+)

Client advisory

Complex problem-solving

Digital literacy

Shift flexibility

Description du poste

Location: Ghent, Belgium (Hybrid: 4 Days Onsite / 1 Day Remote)

Industry: Commercial Transport & Heavy Vehicle Manufacturing

Role Overview

A top-tier global manufacturer of heavy vehicles and commercial transport solutions is searching for a dedicated Customer Advisor for its hub in Ghent, Belgium. In this position, your primary focus is minimizing vehicle downtime and ensuring seamless global logistics operations. Serving as the vital bridge connecting enterprise clients with lead engineering specialists, you will offer expert technical guidance, diagnostic support, and custom operational strategies to international fleet managers and service networks.

Core Responsibilities

• Client Advisory: Serve as the central point of contact for high-priority inquiries across phone and enterprise channels, maintaining strict brand standards for safety and reliability.
• Complex Problem-Solving: Investigate complex operational bottlenecks to supply fast, data-backed solutions for international enterprise partners.
• Cross-Functional Synergy: Partner directly with engineering, sales, and logistics teams to speed up case resolutions and maintain accurate software records.
• Structured Hybrid Schedule: Work four days onsite at the Ghent facility alongside one flexible work-from-home day each week.
• Fully Paid Onboarding: Complete a fully compensated starting training program. Prior mechanical or engineering background is not required; full technical training is provided.

Candidate Requirements

• Language Proficiency:
  • Bilingual Command: Fluent mastery of Czech and Lithuanian (both written and spoken), with the ability to transition seamlessly between both languages in professional contexts.
  • Business English: Minimum B2 level (Upper-Intermediate) to work with internal software, write documentation, and communicate with global teams.
• Core Competencies:
  • Composure Under Pressure: Demonstrated ability to manage high-stakes client communications and maintain diplomacy during high-volume periods.
  • Digital Literacy: Advanced computer skills with the ability to navigate complex enterprise platforms and manage multiple applications simultaneously.
  • Shift Flexibility: Full willingness to work within a 24/7 rotating schedule to ensure continuous support for global operations.

Compensation & Benefits

• Financial & Health Package:
  • Competitive Remuneration: Premium base salary designed to recognize your specialized dual-language capabilities.
  • Comprehensive Healthcare: Top-tier health and life insurance for you and your dependents, active from day one.
  • Predictable Scheduling: Shift schedules are published well in advance to guarantee reliable predictability for personal planning.
• Relocation & Progression:
  • Turnkey Relocation Support: Includes one month of fully covered, move-in-ready temporary accommodation in Ghent to smooth your move to Belgium.
  • Career Growth: Access clear growth pathways leading toward international management, corporate instruction, or technical specialist positions.