Czech & Russian Speaking Customer Support Representative

Ignite; Oost-Vlaanderen; Hybride; EUR 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Relocation assistance

Fully furnished temporary apartment in

Private health insurance

Dental insurance

Life insurance

Professional development paths

Résumé du poste

Ignite in Ghent, Belgium is seeking a Strategic Advisor to bridge senior automotive engineers with international fleets, delivering technical guidance, diagnostics, and tailored supply chain solutions.

You will work four days onsite and one day remote, with fully funded onboarding and relocation assistance to Belgium.

Dual-language fluency in Czech and Russian plus strong English (B2) and high emotional intelligence are essential, along with adaptability to a 24/7 hybrid schedule.

Qualifications

• Fluent in Czech and Russian with excellent written and spoken skills.
• Professional English at B2 level or higher.
• High emotional intelligence and customer-centric mindset.
• Strong tech-savvy with ability to learn new software quickly.
• Willingness to work a hybrid 4-onsite / 1-remote schedule.

Responsabilités

• Manage high-level B2B conversations with corporate fleet directors and international partners.
• Coordinate with Sales, Engineering and Supply Chain to resolve issues.
• Provide diagnostic evaluation and tailored supply chain solutions.
• Maintain enterprise database records and ensure safety, quality, and operational performance.

Connaissances

Czech language

Russian language

English (B2)

Emotional intelligence

Tech-savviness

Shift adaptability

Description du poste

Workplace Model: Hybrid (4 days onsite / 1 day remote)

Location: Ghent, Belgium

Industry: Heavy Transport & Commercial Vehicles

Overview

A premier global name in heavy transportation and commercial vehicles is looking for an energetic Strategic Advisor. In the fast-moving commercial freight sector, our top priority is reducing vehicle downtime and maximizing fleet productivity. Working from our business hub in Ghent, Belgium, you will serve as the essential link connecting our senior automotive engineers with international enterprises driving global commerce. This role goes well beyond traditional consulting. You will deliver dedicated technical guidance, diagnostic evaluation, and customized supply chain solutions directly to corporate fleet directors and global dealership networks.

Key Duties & Daily Operations

• Hybrid Arrangement: Benefit from a balanced weekly routine comprising four days on-site at our modern Ghent office facility and one day working remotely from home.
• Corporate Client Relations: Manage high-level B2B conversations through telephone and digital corporate channels, consistently upholding our commitments to safety, quality, and operational performance.
• Analytical Resolution: Investigate complex supply chain challenges and operational delays to implement fast, targeted fixes for corporate clients.
• Cross-Functional Collaboration: Partner alongside Sales, Engineering, and Supply Chain divisions to speed up issue resolution and maintain accurate enterprise database records.
• Comprehensive Paid Training: Complete a fully funded onboarding program. Previous mechanical or automotive engineering experience is not mandatory; complete technical training is supplied.

Desired Profile & Qualifications

• Essential Language Requirements:
  • Dual-Language Fluency: Exceptional, fluent command of both Czech and Russian is strictly required, including complete written and verbal communication skills in both languages.
  • Professional English: Minimum B2 (Upper-Intermediate) fluency is required to navigate internal systems, read technical reference guides, and collaborate with international colleagues.
• Core Strengths:
  • Emotional Intelligence: Proven ability to remain calm, tactful, and focused on solutions during high-stakes situations or busy periods.
  • Tech-Savviness: Strong computer proficiency, including the ability to quickly master proprietary software systems and manage multiple software platforms at once.
  • Shift Adaptability: Willingness to work within a 24/7 rotating schedule to maintain round-the-clock service for our international partners.

Compensation & Workplace Benefits

• Financial & Health Rewards:
  • Competitive Remuneration: Premium base compensation exceeding standard market rates, structured to reward your specialized dual-language skills.
  • Full Health Protection: Complete private health, dental, and life insurance coverage for you and your dependents, effective starting on your first day of work.
  • Predictable Scheduling: Full-time shift schedules are published well in advance, providing clear visibility for your personal life and planning.
• Relocation & Career Mobility:
  • Complete Relocation Assistance: To ensure a smooth relocation to Belgium, we offer a fully furnished, free temporary apartment in Ghent for your initial month while you search for permanent housing.
  • International Progression: Structured professional development paths created to advance your career toward international management, operations leadership, or technical specialist roles.