Cyber MDR Service Delivery Lead

Nviso; Brussel Hoofdstad; Sur place; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Training budget of 10,000€ every 2 years

Flexible working hours and home office options

Regular team-building events

Personal coach for career development

Statutory leave plus 5 additional leave days

Résumé du poste

A cybersecurity services firm in Brussels is seeking a Service Delivery Manager to oversee Managed Detection and Response services. The role involves ensuring high-quality service delivery, managing relationships with clients, and providing project management during onboarding. Candidates should have a Bachelor’s degree, experience in service delivery management, and strong communication skills in Dutch and English. A competitive remuneration package and commitment to employee growth are offered.

Qualifications

• 3-4 years in service delivery management, especially in Managed Detection and Response.
• Strong understanding of incident response and security operations.
• Ability to handle multiple projects in a dynamic environment.

Responsabilités

• Oversee the delivery of Managed Detection and Response services.
• Collaborate with teams to meet service level agreements (SLAs).
• Provide reporting on service performance to management.

Connaissances

Service delivery management

Security operations

Project management

Excellent communication

Interpersonal skills

Fluent in Dutch

Fluent in English

Knowledge of ITIL

Formation

Bachelor’s degree in Computer Science or related field

Outils

Project management tools

Description du poste

A cybersecurity services firm in Brussels is seeking a Service Delivery Manager to oversee Managed Detection and Response services. The role involves ensuring high-quality service delivery, managing relationships with clients, and providing project management during onboarding. Candidates should have a Bachelor’s degree, experience in service delivery management, and strong communication skills in Dutch and English. A competitive remuneration package and commitment to employee growth are offered.