Cybersecurity Service Delivery Lead

EY

Diegem

On-site

EUR 85,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Company car

Meal vouchers

Pension plan

Mobility budget

Job summary

Ernst & Young Advisory Services Sdn Bhd is seeking a Service Delivery Manager for Cybersecurity to lead delivery of Managed Detection & Response, Incident Response, and CISO-as-a-Service for a diverse client portfolio in a dynamic, global EY environment.

You will work with cyber leaders, account teams, and specialists to drive service quality, design new offerings, and ensure alignment with business objectives, while advancing your leadership capabilities.

Qualifications

Bachelor’s or Master’s degree in Cybersecurity, IT, Engineering, Business Engineering, or related field.
5+ years of experience in Cyber Managed Services, ideally in a Service Delivery Management role.
Experience managing service transitions and collaborating with clients, operations teams, and MSSPs.
Solid understanding of cybersecurity operations, including monitoring, incident response, vulnerability management, governance, and CISO office functions.
Hands-on ITIL-based service management: SLAs, governance, reporting, change management, continuous improvement.

Responsibilities

Serve as the primary contact for Cyber Managed Services clients, ensuring collaboration between client stakeholders and delivery teams.
Build and maintain trusted relationships with operational, security, and business stakeholders.
Oversee service governance, reporting, risk management, escalations, and continuous service improvement.
Ensure service quality and performance meet agreed objectives and client expectations.
Coordinate onboarding, service transitions, and operational processes for smooth delivery.
Develop client relationships and identify new opportunities to expand Cyber Managed Services.