CX Expert - Sales Domain

Atlas Copco Group; Antwerpen; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Atlas Copco Group in Belgium seeks a CX Expert - Sales Domain to lead the design, evolution, and stabilization of the Sales Cloud landscape, including the transition to an improved solution and integration with ERP initiatives. The role serves as the bridge between CRM and ERP teams, ensuring data integrity, migration testing, and continuous adoption.

The role focuses on owning the technical Sales Cloud roadmap, coordinating migrations, and maintaining documentation, data quality, and security,

Qualifications

• Strong knowledge of SAP Sales Cloud and its integration with ERP systems.
• Experience with REST/SOAP APIs, middleware and event-driven architectures.
• Experience with SAP ECC and/or S/4HANA is a plus.
• Analytical skills to manage gap analysis, data migration, and testing activities.

Responsibilities

• Define and validate data, configurations, customizations, and automations.
• Coordinate migrations, testing, and upgrades with partners.
• Identify and improve deprecated features, technical debt, and legacy customizations.
• Own the technical Sales Cloud roadmap and ensure scalable, maintainable solutions.
• Maintain documentation, data quality, security, and access standards; provide L2/L3 support.

Skills

SAP Sales Cloud

Integration patterns

ECC/S4Hana awareness

Data migration & testing

Job description

Your role

Bring your curiosity to work as our next CX Expert - Sales Domain.

The CX Expert Sales focuses on the design, evolution, and stabilization of our Sales Cloud landscape. The current top priority is leading the transition to an improved solution, ensuring business continuity, data integrity, and adoption throughout the transition. In parallel, this role drives integration improvements between Sales Cloud and ongoing ERP initiatives, acting as the functional and technical bridge between the CRM and ERP teams.

Your day-to-day

• Define and validate data, configurations, customizations, and automations.
• Coordinate technical migrations, testing, and upgrades with development and implementation partners.
• Identify and improve deprecated features, technical debt, and legacy customizations.
• Manage the integration between Sales Cloud and ERP, including requirements, data flows, testing, and synchronization issues.
• Own the technical Sales Cloud roadmap and ensure scalable, maintainable solutions that follow best practices.
• Maintain documentation, data quality, security, and access standards and provide L2/L3 support for technical and integration-related issues.

Your Skills And Experience

• Strong functional & technical knowledge of SAP Sales Cloud
• Solid understanding of integration patterns (REST/SOAP APIs, middleware, event-driven architecture) between CRM and ERP systems.
• Experience with SAP ECC and or S4Hana is considered a plus
• Strong analytical skills to manage gap analysis, data migration, and testing activities.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your Compensation And Benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long-term careers while making a meaningful impact through their work.

Your job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at Atlas Copco Group in Wilrijk, Belgium (BE).

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us.