Customer Support Specialist

Materialise; Heverlee; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Materialise Manufacturing is seeking a Customer Support Specialist who will be the primary contact for Belgian and Dutch clients, guiding them through 3D printing choices and preparing accurate price proposals in collaboration with production teams.

You will actively follow up with clients, drive deals, and collaborate across support, design, production, account management, and shipping to ensure successful project delivery.

Qualifications

• Commercial flair and efficient communication skills are essential.
• Service-minded and customer-oriented.
• Strong administrative skills are required.
• Willingness to exceed customer expectations and deliver high-quality service.
• Enthusiastic team player with a flexible, organized, and detail-oriented approach.

Responsabilités

• Guide clients in selecting the right 3D printing techniques and prepare price proposals.
• Follow up with clients and close deals to drive business growth.
• Collaborate with customer support, design, production, account management, and shipping teams to ensure successful project delivery.
• Maintain consistent communication with clients throughout the sales cycle, closely monitoring project progress and addressing their needs.
• Think creatively to develop the best technical and commercial solutions tailored to customer requirements.

Connaissances

Dutch

English

Communication

Customer service

Administrative

Team player

Description du poste

At Materialise Manufacturing, we believe that revolutionizing industries starts with bringing ideas to life in smarter ways. If you’re passionate about helping customers turn concepts into high-quality parts, you’ll love being a part of this team. Through our digital manufacturing services, companies are accelerating the complete product development life cycle.As a Customer Support Specialist, you will be in constant contact with our customers and with internal and external partners. You will be the first point of contact for our customers, ensuring we offer the best possible customer service. You will be responsible for orders from A to Z, from order intake through delivery of the ordered goods. While your primary focus will be supporting our Belgian and Dutch clients, you will also contribute to our HUB by offering backup support for the UK and Scandinavian markets.What you will doGuide clients in selecting the right 3D printing techniques and prepare accurate price proposals in close collaboration with production departmentsActively follow up with clients and close deals to drive business growthCollaborate with customer support, design, production, account management, and shipping teams to ensure successful project deliveryMaintain consistent communication with clients throughout the sales cycle, closely monitoring project progress and addressing their needsThink creatively to develop the best technical and commercial solutions tailored to customer requirementsYour profileA commercial flair and efficient communication skills are essentialYou are service-minded and customer-orientedYou work accurately, and you have strong administrative skillsWillingness to exceed customer expectations and deliver high-quality serviceEnthusiastic team player with a flexible, organized, and detail-oriented approachFluent in Dutch and EnglishWhat’s waiting for youWork that mattersThe technology we build at Materialise pushes the boundaries. You’ll find pride in building something that matters, whether you designed it, printed it, or shipped it. No matter your role, we unlock new possibilities to build a better and healthier world every day.At Materialise, we expect you to think about the customer, not just the task. You push for better solutions and care about the difference your work makes.A people-centered spaceWhen you join Materialise, you join a group of colleagues invested in you, not just your work. From your own team to a department across the world, you’ll find a sense of belonging with people who help without being asked, challenge you, and have your back.At the same time, we expect you to invest in the people around you — not just your own work — to make the group stronger than the sum of its parts.An environment of trustAs a company of innovators, we know how crucial autonomy is in your work. When we hire you, we trust in your expertise, giving you space to organize your tasks, work flexibly, and make your own calls.At Materialise, we expect you to deliver on that trust and keep your commitments.A career ready to buildWhen you see opportunities for your career to grow at Materialise, we encourage you to go for them. People shape a fulfilling career at their own pace here.At Materialise, we expect you to take initiative in your own development. Don’t wait for someone else to plan your career. Step into the space and make it count.Make a difference together with the Manufacturing team.