Customer Support & Solutions Specialist (3D Printing)

Materialise; Heverlee; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Materialise Manufacturing is seeking a Customer Support Specialist who will be the primary contact for Belgian and Dutch clients, guiding them through 3D printing choices and preparing accurate price proposals in collaboration with production teams.

You will actively follow up with clients, drive deals, and collaborate across support, design, production, account management, and shipping to ensure successful project delivery.

Qualifications

• Commercial flair and efficient communication skills are essential.
• Service-minded and customer-oriented.
• Strong administrative skills are required.
• Willingness to exceed customer expectations and deliver high-quality service.
• Enthusiastic team player with a flexible, organized, and detail-oriented approach.

Responsabilités

• Guide clients in selecting the right 3D printing techniques and prepare price proposals.
• Follow up with clients and close deals to drive business growth.
• Collaborate with customer support, design, production, account management, and shipping teams to ensure successful project delivery.
• Maintain consistent communication with clients throughout the sales cycle, closely monitoring project progress and addressing their needs.
• Think creatively to develop the best technical and commercial solutions tailored to customer requirements.

Connaissances

Dutch

English

Communication

Customer service

Administrative

Team player

Description du poste

Materialise Manufacturing is seeking a Customer Support Specialist who will be the primary contact for Belgian and Dutch clients, guiding them through 3D printing choices and preparing accurate price proposals in collaboration with production teams.

You will actively follow up with clients, drive deals, and collaborate across support, design, production, account management, and shipping to ensure successful project delivery.