Customer Support Specialist

Mondeadditif; Heverlee; On-site; EUR 35,000 - 48,000; Full time

Job summary

Materialise Manufacturing is seeking a Customer Support Specialist to be the first point of contact for our Belgian and Dutch clients, handling orders from intake to delivery and ensuring top-tier service.

You will collaborate with production, design, and logistics teams to deliver projects on time, maintain open communication, and develop tailored technical and commercial solutions for customers.

Qualifications

• Commercial flair and efficient communication skills.
• Service-minded and customer-oriented.
• Accurate in work with strong administrative abilities.
• Willingness to exceed customer expectations and deliver high-quality service.
• Enthusiastic team player with organized and detail-oriented approach.

Responsibilities

• Guide clients in selecting the right 3D printing techniques and prepare accurate price proposals in close collaboration with production departments.
• Actively follow up with clients and close deals to drive business growth.
• Collaborate with customer support, design, production, account management, and shipping teams to ensure successful project delivery.
• Maintain consistent communication with clients throughout the sales cycle, closely monitoring project progress and addressing their needs.
• Think creatively to develop the best technical and commercial solutions tailored to customer requirements.

Skills

Commercial flair

Customer service

Administrative skills

Deliver high-quality service

Team player

Dutch proficiency

English proficiency

Job description

At Materialise Manufacturing, we believe that revolutionizing industries starts with bringing ideas to life in smarter ways. If you’re passionate about helping customers turn concepts into high-quality parts, you’ll love being a part of this team. Through our digital manufacturing services, companies are accelerating the complete product development life cycle.

As aCustomerSupportSpecialist, you will be in constant contact with our customers and with internal and external partners. You will be the first point of contact for our customers, ensuring we offer the best possible customer service. You willbe responsible fororders from A to Z, from order intake through delivery of the ordered goods. While your primary focus will be supporting our Belgian and Dutch clients, you will also contribute to our HUB by offering backup support for the UK and Scandinavian markets.

What you will do

• Guide clients in selecting the right 3D printing techniques andprepareaccurateprice proposals in close collaboration with production departments
• Actively follow up with clients and close deals to drive business growth
• Collaborate with customer support, design, production, account management, and shipping teams to ensure successful project delivery
• Maintain consistent communication with clients throughout the sales cycle, closely monitoring project progress and addressing their needs
• Think creatively to develop the best technical and commercial solutions tailored to customer requirements

Your profile

• A commercial flair and efficient communication skills are essential
• You are service-minded and customer-oriented
• You work accurately, and you have strong administrative skills
• Willingness to exceed customer expectations and deliver high-quality service
• Enthusiastic team player with a flexible, organized, and detail-oriented approach
• Fluent in Dutch and English

What’s waiting for you

Work that matters

The technology we build at Materialise pushes the boundaries. You’ll find pride in building something that matters, whether you designed it, printed it, or shipped it. No matter your role, we unlock new possibilities to build a better and healthier world every day.

A people-centered space

When you join Materialise, you join a group of colleagues invested in you, not just your work. From your own team to a department across the world, you’ll find a sense of belonging with people who help without being asked, challenge you, and have your back.

An environment of trust

As a company of innovators, we know how crucial autonomy is in your work. When we hire you, we trust in your expertise, giving you space to organize your tasks, work flexibly, and make your own calls.

A career ready to build

When you see opportunities for your career to grow at Materialise, we encourage you to go for them. People shape a fulfilling career at their own pace here.

At Materialise, we expect you to take initiative in your own development. Don’t wait for someone else to plan your career. Step into the space and make it count.

Make a difference together with the Manufacturing team.