3D Printing Customer Success & Orders Specialist

Mondeadditif; Heverlee; Sur place; EUR 35 000 - 48 000; Plein temps

Résumé du poste

Materialise Manufacturing is seeking a Customer Support Specialist to be the first point of contact for our Belgian and Dutch clients, handling orders from intake to delivery and ensuring top-tier service.

You will collaborate with production, design, and logistics teams to deliver projects on time, maintain open communication, and develop tailored technical and commercial solutions for customers.

Qualifications

• Commercial flair and efficient communication skills.
• Service-minded and customer-oriented.
• Accurate in work with strong administrative abilities.
• Willingness to exceed customer expectations and deliver high-quality service.
• Enthusiastic team player with organized and detail-oriented approach.

Responsabilités

• Guide clients in selecting the right 3D printing techniques and prepare accurate price proposals in close collaboration with production departments.
• Actively follow up with clients and close deals to drive business growth.
• Collaborate with customer support, design, production, account management, and shipping teams to ensure successful project delivery.
• Maintain consistent communication with clients throughout the sales cycle, closely monitoring project progress and addressing their needs.
• Think creatively to develop the best technical and commercial solutions tailored to customer requirements.

Connaissances

Commercial flair

Customer service

Administrative skills

Deliver high-quality service

Team player

Dutch proficiency

English proficiency

Description du poste

Materialise Manufacturing is seeking a Customer Support Specialist to be the first point of contact for our Belgian and Dutch clients, handling orders from intake to delivery and ensuring top-tier service.

You will collaborate with production, design, and logistics teams to deliver projects on time, maintain open communication, and develop tailored technical and commercial solutions for customers.