Customer Support Analyst - Italian Speaker

Odoo; Ramillies; Sur place; EUR 38 000 - 52 000; Plein temps

Résumé du poste

Odoo is hiring a Customer Support Analyst to assist customers and partners with the Odoo Business Apps, solving functional issues and providing high-quality service. You will work closely with internal teams to understand problems and escalate as needed to Developers or Specialists.

In this role you will engage with end-users via tickets, live chat and phone, ensuring satisfaction and a positive customer experience while contributing to product improvements and documentation.

Qualifications

• Fluent in English and Italian.
• IT & business affinity.
• Customer oriented.
• Autonomous and fast learner.
• Valid work permit for Belgium.
• Solution minded.

Responsabilités

• Help customers with their use of Odoo Business Apps.
• Solve functional problems by investigating.
• Engage with our visitors and leads (Livechat).
• Ensure customers' satisfaction.
• Improve customers' experience.
• Contribute to the improvement of our product & all documentation.
• Side projects (recruit and onboard new colleagues, give training, ...)

Connaissances

Fluent English

Italian

IT & Business affinity

Customer oriented

Autonomous and fast learner

Work permit Belgium

Solution minded

Outils

XML

Python

JavaScript

Description du poste

Are you ready to learn fast and have a real impact on the company?

Join Odoo, a growing software company with a killer product, a huge global community, as well as a fun and exciting work environment.

What you will do:

As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.

Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.

Indeed, you will closely collaborate with internal teams such as Consultants, Sales or Developers.

Responsibilities

• Help customers with their use of Odoo Business Apps
• Solve functional problems by investigating
• Engage with our visitors and leads (Livechat)
• Ensure customers' satisfaction
• Improve customer's experience
• Contribute to the improvement of our product & all documentation
• Side projects (recruit and onboard new colleagues, give training, ...)

Must Have

• Fluent in English and Italian
• IT & Business Affinity
• Customer oriented
• Autonomous and fast learner
• Valid work permit for Belgium
• Solution minded

Nice to Have

• Any other European language is a + (Spanish, German, ...)
• Good knowledge of business processes
• Technical knowledge (XML, Python, JS)

What's great in the job?

You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to the improvement of our software Odoo by escalating good feedback.

In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee!