Technical Support Engineer

Odoo; Ramillies; Hybride; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Car

Fuel card

35 days off per year

Meal vouchers

Eco-cheques

Hospital insurance

Group insurance

Representation fees

Résumé du poste

Odoo is seeking a proactive Technical Support Engineer to join the Technical Support Team in Belgium. You will solve complex issues for customers and partners using our ticketing system and in-house tools, acting as the last line of defense between clients and chaos.

Email communication is primary; direct calls occur occasionally with coaching provided. You will work across modules of Odoo with developers and functional support teams, gaining exposure to multiple versions of our software.

Qualifications

• Expert in at least one programming language.
• Proficiency in object-oriented programming and relational databases.
• Strong analytical and problem-solving abilities.
• Diplomacy and communication skills.

Responsabilités

• Identify problems, analyze them, make them disappear.
• If you can’t solve it, dispatch to the correct team.
• Provide quick and accurate feedback to customers.
• Develop or improve internal tools to make the job easier.
• Maintain and evolve your solutions as needed.

Connaissances

Programming languages

OOP

Relational databases

Analytical skills

Communication skills

Description du poste

Are you a problem solver? Do you like helping customers with their issues? Do you hate monotony? You read code like you read H2G2? Debugging is in your blood and troubleshooting is your DNA?

Join the Technical Support Team of the fastest growing IT company in Belgium!

Your mission, if you accept it, will be to solve highly complex issues for customers and partners. Your tools will be our top-of-the-line ticketing system, your company-issued computer, and most importantly your brain. You will be the last line of defense between clients and chaos. Communication with customers are strictly through emails (direct calls may happen once a year but don’t worry, you will be coached for that).

• Database: PostgreSQL (with object relational mapping)
• Development model: Open with external community
• Framework: Odoo itself is a framework

RESPONSIBILITIES:

• Identify problems, analyze them, make ‘em disappear
• If you can’t solve it, another team may, dispatch it to the correct one
• Provide quick and accurate feedback to customers
• Develop or improve internal tools to make the job easier
• Maintain and evolve your solutions as needed

MUST HAVE:

• Expert in at least one programming language
• Object-oriented programming, object modeling and relational databases
• Analytical and problem-solving skills
• Diplomacy & communication

WHAT'S GREAT IN THE JOB:

• Diversity is the motto of the Technical Support. You will work on various and unique issues in all the modules of Odoo, across multiple version of our software, in contact with all the other Developer and Functional Support teams. You. Will. Never. Get. Bored.
• You will be autonomous, nobody to look over your shoulder, but if you need help a colleague will always be available to answer your questions.
• Every ticket is a challenge, every issue is a learning experience, and we have lots.
• You get to see the direct impact of what you made.
• You can switch to any developer team later.
• An attractive package: car, fuel card, up to 35 days off per year, meal vouchers (8€/day), eco-cheques (250€/year), hospital insurance, group insurance, representation fees to cover all your expenses, and much more!
• CDI full time (38h/week) with homeworking 2 days/week.