Customer Support Intern

Education First; Antwerpen; On-site; EUR 5,000 - 7,300; Part time

Job summary

EF Language Abroad is seeking a Customer Service Intern to join our Belgium office. This role focuses on administrative coordination, customer service, and helping students during their stay abroad.

You will respond to inquiries, assist with bookings and travel coordination, and support the team in handling calls and emails. Ideal candidates are highly organized, enjoy working with people from diverse backgrounds, and speak Dutch at C1/C2 level.

Qualifications

• Dutch language at C1/C2 level
• Ability to manage multiple tasks simultaneously
• Experience in customer service, administration, teaching, or travel sector is an asset

Responsibilities

• Student support: Help students and their parents with questions, ensuring a pleasant and smooth experience.
• Bookings and travel coordination: Follow up on student bookings, manage flight proposals, and request transfers to schools.
• Administrative tasks: Handle incoming calls and emails and contribute to managing the support service.

Skills

Dutch (C1/C2)

Multitasking

Customer service experience

Job description

• EF Language Abroad
• Internship
• Internship
• Customer Service

Customer Service Intern - Belgium Office

At EF Language Abroad, we believe the world is a better place when people make an effort to understand one another.

Since 1965, we have helped millions of students discover new horizons, open themselves to diverse cultures, and gain new perspectives through our immersive language stays, short or long, offered in different languages right in the countries where they are spoken.

Together, our international teams help students around the world develop the language skills they need to achieve their dreams.

About the internship

We are looking for a customer service intern to join our team! This internship involves administrative coordination, customer service, and problem-solving tasks to support students throughout their stay abroad with us.

If you are highly organized and enjoy working with people from diverse backgrounds, this opportunity could be right for you!

Your responsibilities

• Student support: Help students and their parents with their questions, ensuring they have a pleasant and smooth experience.
• Bookings and travel coordination: Follow up on student bookings, manage flight proposals, and request transfers to schools.
• Administrative tasks: Handle incoming calls and emails and contribute to managing the support service.

What we are looking for

• C1/C2 level in Dutch
• Ability to manage multiple tasks simultaneously
• Experience in customer service, administration, teaching, or the travel sector is an asset!

Why EF?

• A truly international environment, with colleagues based around the world
• Regular training sessions and career development opportunities within the company
• Team events, kick-off meetings, and year-end celebrations