Customer Support Intern

EF; Antwerpen; On-site; EUR 10,000 - 15,000; Part time

Job summary

EF Language Abroad is seeking a Customer Service Intern for our Belgium Office. You will assist students and parents, coordinate bookings and travel, and handle calls and emails to support the stay abroad experience.

Ideal candidates are organized, customer-focused, and able to multitask in a diverse team environment. DF languages and travel-adjacent experience are a plus; this is an on-site internship in Belgium.

Qualifications

• C1/C2 level in Dutch
• B2 level in English
• Strong communication skills
• Ability to manage multiple tasks simultaneously
• A customer service mindset
• Experience in customer service, administration, teaching, or travel sector is an asset!

Responsibilities

• Student support: Help students and parents with questions for a smooth experience.
• Bookings and travel coordination: Follow up on bookings, manage flight proposals, and transfers to schools.
• Administrative tasks: Handle incoming calls and emails and support the service desk.

Skills

Dutch (C1/C2)

English (B2)

Strong communication

Multitasking

Customer service mindset

Experience in service/administration/旅

Job description

Customer Service Intern - Belgium Office

At EF Language Abroad, we believe the world is a better place when people make an effort to understand one another.

Since 1965, we have helped millions of students discover new horizons, open themselves to diverse cultures, and gain new perspectives through our immersive language stays, short or long, offered in different languages right in the countries where they are spoken.

Together, our international teams help students around the world develop the language skills they need to achieve their dreams.

About The Internship

We are looking for a customer service intern to join our team! This internship involves administrative coordination, customer service, and problem-solving tasks to support students throughout their stay abroad with us.

If you are highly organized and enjoy working with people from diverse backgrounds, this opportunity could be right for you!

Your Responsibilities

• Student support: Help students and their parents with their questions, ensuring they have a pleasant and smooth experience.
• Bookings and travel coordination: Follow up on student bookings, manage flight proposals, and request transfers to schools.
• Administrative tasks: Handle incoming calls and emails and contribute to managing the support service.

What We Are Looking For

• C1/C2 level in Dutch
• B2 level in English
• Strong communication skills
• Ability to manage multiple tasks simultaneously
• A customer service mindset
• Experience in customer service, administration, teaching, or the travel sector is an asset!

Why EF?

• A truly international environment, with colleagues based around the world
• Regular training sessions and career development opportunities within the company
• Team events, kick-off meetings, and year-end celebrations