Customer Success Representative

Jobtailor; Brussel; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Jobtailor in Brussels is seeking a Customer Success Manager to manage a portfolio of accounts and drive value realization. You will communicate proactively, develop tailored success plans, and coordinate enablement and onboarding activities.

The role emphasizes strong data interpretation, stakeholder engagement, and renewal negotiations in a SaaS setting, with opportunities to expand within strategic accounts.

Qualifications

• Experience in a customer-facing role with multi-account management.
• Ability to interpret customer data, identify trends, and translate insights into plans.
• Comfort engaging with senior stakeholders including CFOs and VPs.
• Excellent organizational and time management skills.
• Fluent in English and French; professional proficiency in additional languages is a plus.

Responsabilités

• Serve as the primary point of contact for an assigned book of customer accounts.
• Build trust through consistent, responsive, and proactive communication.
• Develop and execute tailored success plans to drive adoption and value realization.
• Provide enablement, onboarding support, targeted training, and advocacy initiatives.
• Monitor customer health signals and re-engage less-engaged accounts.
• Partner with Professional Services, Product Adoption, and Customer Sales.
• Lead renewal conversations, handle objections, and secure and grow the book of business.
• Analyze customer data and usage trends to identify gaps and recommend improvements.
• Share structured customer feedback with Product, Marketing, and Leadership teams.
• Identify training, support, and expansion opportunities aligned with customer goals.

Connaissances

Data analysis

Account management

SaaS experience

Stakeholder management

Bilingual communication

Time management

Outils

CRM Tools

Customer Success Platforms

AI Tools

CPM Platforms

FP&A Platforms

ERP Platforms

Description du poste

• Serve as the primary point of contact for an assigned book of customer accounts.
• Build trust through consistent, responsive, and proactive communication.
• Develop and execute tailored success plans to drive adoption and value realization.
• Provide enablement, onboarding support, targeted training, and advocacy initiatives.
• Monitor customer health signals and re-engage less-engaged accounts.
• Partner with Professional Services, Product Adoption, and Customer Sales.
• Lead renewal conversations, handle objections, and secure and grow the book of business.
• Analyze customer data and usage trends to identify gaps and recommend improvements.
• Share structured customer feedback with Product, Marketing, and Leadership teams.
• Identify training, support, and expansion opportunities aligned with customer goals.

Requirements

• Demonstrated experience in a customer-facing role, such as Customer Success, Account Management, or a related field, with a track record of managing multiple accounts simultaneously.
• Strong analytical skills with the ability to interpret customer data, identify trends, and translate insights into actionable plans.
• Comfortable engaging with senior stakeholders including CFOs, VPs, and finance leaders.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills in both English and French; professional proficiency in both languages is required.
• Must be legally entitled to work in the country where the role is posted.
• Comfortable using AI tools responsibly for research, drafting, or data review.
• Curious, adaptable, passionate about customer success, eager to grow, take ownership, and try new approaches.
• Academic or practical knowledge of Accounting and/or Financial concepts is a strong asset.
• Professional proficiency in German, Italian, or Dutch is preferred.
• Prior experience with CPM, FP&A, or ERP platforms is preferred.
• Experience in a SaaS or technology environment is preferred.
• Familiarity with customer success platforms or CRM tools is preferred.

Core Competencies

Demonstrates strong customer success capabilities through effective account management, data analysis, and proactive communication. Proficient in engaging with senior stakeholders and utilizing customer success platforms to drive adoption and value realization.

Highest-signal resume keywords

• Customer Success Management
• Data Analysis
• Bilingual Communication
• Account Management
• SaaS Experience

Hard Skills

• Data Interpretation
• Customer Health Monitoring
• Success Plan Development
• Training and Onboarding
• Analytical Skills
• Financial Concepts Knowledge
• Usage Trend Analysis
• Renewal Negotiation
• Customer Feedback Analysis
• Multi-Account Management

Soft Skills

• Proactive Communication
• Organizational Skills
• Time Management
• Adaptability
• Curiosity

Industry Keywords

• Customer Engagement
• Stakeholder Management
• SaaS Environment
• Account Growth
• Customer Advocacy

Tools & Technologies

• CRM Tools
• Customer Success Platforms
• AI Tools
• CPM Platforms
• FP&A Platforms
• ERP Platforms