Customer Success Manager, French

Shyfter.co; Brussel Hoofdstad; On-site; EUR 42,000 - 63,000; Full time

Job summary

Jobtailor in Belgium is seeking a Customer Success Specialist to turn new customers into loyal, enthusiastic users and to guide them in adopting the HR solution. You will partner with sales, marketing and development to deliver outstanding support, explain technical concepts to non-technical users, and build strong, trust-based relationships with clients.

The role requires fluent French and good English, 2 years in customer success or related roles, and a collaborative, adaptable mindset in a

Qualifications

• 2 years of experience in Customer Success, client relations, or account management.
• Excellent communication skills and ability to build trust-based relationships.
• Ability to explain technical concepts to non-technical users.
• Fluent French (written and spoken) and a working level of English.
• Self-motivated, team-oriented, and adaptable.

Responsibilities

• Turn a new customer into a loyal, satisfied, and enthusiastic user.
• Empower users and guide them in using the HR solution.
• Collaborate with cross-functional teams (sales, marketing, development) to deliver optimal customer service.

Skills

Customer Success

Communication

Trust-building

Explaining tech

French language

English language

Team player

Adaptable

Job description

• Turn a new customer into a loyal, satisfied, and enthusiastic user
• Empower users and guide them in using the HR solution
• Collaborate with cross-functional teams (sales, marketing, development) to deliver optimal customer service

Requirements

• Ideally 2 years of experience in Customer Success, client relations, or account management (SaaS experience is a plus but not required)
• Excellent communication skills and a proven ability to build long-lasting relationships based on trust
• Ability to explain technical concepts simply to non-technical users
• Self-motivated, team-oriented, and highly adaptable
• Fluent French (written and spoken) and a working level of English sufficient to follow and participate

Core Competencies

Demonstrates expertise in Customer Success and client relations, with a strong ability to communicate technical concepts to non-technical users. Fluent in French and proficient in English, capable of building trust-based relationships and collaborating effectively with cross-functional teams.