AI for Service Analyst

Codux; Belgique; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Company car

Hospitalization insurance

Group insurance

Cronos Care extras

Hybrid work model

Job summary

Codux seeks an AI for Service Analyst to bridge business thinking with AI in customer engagement. You will collaborate with clients and colleagues to map pain points, design improvements, and drive adoption of AI-driven solutions.

You will define success metrics and assess feasibility and impact of use cases, traveling 2-3 days per week to client sites in Brussels, Antwerp, or Ghent. You bring 3+ years of analyst experience, translate complex problems into practical AI solutions, and communicate

Qualifications

• 3+ years of experience as an analyst.
• Able to translate complex problems into practical solutions.
• Able to explain AI strategies to business stakeholders.
• Willing to travel 2-3 days per week to client sites in Belgium.
• Speak Dutch and English; French is a bonus.

Responsibilities

• Collaborate with clients and colleagues to improve customer service operations.
• Map pain points, design improvements, and drive adoption; define success metrics.
• Identify AI opportunities and guide implementations with short feedback loops.
• Drive digital innovation using automation and AI across platforms.
• Support change management and conduct user acceptance testing.

Skills

3+ years exp

Translate problems

Explain AI to stakeholders

Travel 2-3 days/wk

Dutch & English

Job description

How can AI help transform our customer engagement? That’s the question you’ll be answering for our customers as an AI for Service Analyst. You focus on the 'why' before the 'what', and you see AI as a vital support system for humans. More focus on what matters, less repetitive tasks. You understand the capabilities of what AI can bring but also know that 70% of effort should be spent on both the people and process sides to be successful.

Are you energized by bringing actual innovation to organizations?

Do you enjoy bridging business thinking with AI and technology?

Ready to drive improvements that actually get adopted in the real world?

You are well aware of the latest possibilities of AI and have experience implementing it, preferably in a customer (service) environment. Additionally, you have 3+ years of experience working as an analyst. You are someone who enjoys translating complex problems into practical solutions and introducing new ways of working. You’re able to explain AI strategies to business stakeholders but can also discuss constraints with technical teams. Like every Dux, you get energy from your teammates and are happy to travel 2-3 days per week to client sites in Brussels, Antwerp, or Ghent. It's important that you speak Dutch and English. French is a bonus, not a must.

What else would be great:

• Hands-on experience with virtual agents on multiple channels (self-serve, assist, voice…) in a service context.
• Understanding the AI capabilities of Customer Engagement centers such as Salesforce, Microsoft, AWS, Genesys, Aircall, Vonage...
• A clear vision on knowledge management (Knowledge Centered Service or other)

What you’ll be doing at Codux

You collaborate directly with clients and colleagues to improve customer service operations. Mapping pain points, designing improvements, and driving adoption; you do it all! You identify AI opportunities and work in short feedback loops to design and guide the implementations. You’re the one who defines success metrics and makes sure the solution delivers the projected value. You’re the team’s Dux to get insights on the feasibility and potential impact of specific AI use cases at their customers.

And there’s more:

• You’ll drive digital innovation by leveraging automation and AI to shape the future of service across various platforms and technologies.
• You’ll take care of smooth adoption by supporting change management, conducting user acceptance testing, and delivering best practices.
• You’ll be working iteratively with a small, expert team where you have real ownership.

AI will completely change how companies will do service in the future. The main pitfall I see, is that companies simply look at it to gain efficiencies, not to rethink how they will interact with customers in the future

Jan Verbrugghe

Strategist - Customer Service

This is what you’ll find in us:

loyal colleagues, all with the same ambitious Dux mentality.

you get to experiment with automation and emerging tooling.

We pay it forward

through our 1% pledge, we commit to positive impact.

What we offer

This is what you can count on from us:

Learning & growth opportunities

certifications, peer coaching, and the stable backbone of the Cronos ecosystem.

a competitive salary, company car, hospitalization and group insurance, and Cronos Care extras.

Hybrid ownership

a flexible model (on-site versus remote or on client locations). High trust: yes, politics: nope.

Let’s build the future of service together.