Customer Success Manager

edenpeople; Belgique; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Edenred is seeking an experienced Customer Success Manager to lead engagement with Senior Middle Market and Key Accounts in Belgium. You will manage relationships, renew contracts, and drive platform adoption while leveraging data-driven insights to create value for clients.

Based in Brussels or Antwerp with the option to work remotely two days per week, and a homeworking allowance of 115€ per week. The role starts January 1, 2027 and offers a permanent full-time contract with 38 hours per week.

Qualifications

• Five years of experience in B2B key account management in a service-oriented or digital environment.
• Fluent in Dutch and French.
• Strong interest in HR topics including digitalization, employee engagement and employee well-being.
• Comfortable advising clients and selling consultatively using data available.

Responsibilities

• Manage the commercial relationship with the client throughout their lifecycle.
• Renew existing contracts to secure customers.
• Handle complex negotiations with stakeholders of Key and Major accounts.
• Identify and create leads for the Business Development Managers.
• Maintain records of all client interactions in Salesforce.
• Define annual objectives for each customer and monitor KPIs.
• Conduct trimestral reviews of usage statistics and feedback.
• Organize platform launches and trainings for freemium users.
• Invite clients to events and marketing initiatives.
• Implement standardized communication plans to keep clients informed.
• Actively increase customer engagement and add value.

Skills

Key account mgmt

Consultative selling

Data-driven

Analytical skills

Interpersonal skills

Dutch fluency

French fluency

Salesforce

Tools

Salesforce

Job description

At Edenred, we believe that healthy and engaged employees are the foundation of a thriving organization. Every day, we provide innovative solutions to improve the lives of millions of Belgians by connecting 1.8 million employees, 70,000 companies, and tens of thousands of merchants and partners.

But it is as a team that we continue to improve the workplace and imagine the world of tomorrow. What if you were part of it?

At Edenred, we recognize, recruit, and develop all talents while respecting each individual's uniqueness.

We encourage and consider all applications without distinction of origin, gender, identity or expression of gender, sexual orientation, age, disability status, or any other protected criteria as defined by Unia.

YOU WILL VIBE WITH US

We are looking for an experienced Customer Success Manager as part of our Edenred Engagement Sales team.

As a Customer Success Manager, you will manage the Senior Middle Market (+500 employees) and Key Accounts (+1.000 employees).

Key Account Management:

• Manage the commercial relationship with the client throughout their lifecycle.
• Renew existing contracts to secure customers.
• Handle complex negotiations with different stakeholders of Key and Major accounts.
• Identify and create leads for the Business Development Managers.
• Maintain records of all client interactions and updates in Salesforce.

Monitor and increase the customer's use of the platform:

• Define annual objectives for each customer, create reports and monitor KPI's.
• Conduct trimestral reviews to present usage statistics and gather feedback.
• Create excitement around the platform launch for freemium customers and stimulate use of the customer platform.
• Organize user webinars, on-site user activations and ensure continuous user training on new features.
• Invite clients to events and marketing initiatives
• Implement standardized communication plans to keep clients informed
• Actively participate in increasing customer engagement and add value.

WE WILL VIBE WITH YOU

You have at least five years of experience in B2B key account management in a service-oriented or digital environment.

You are fluent in both Dutch and Frenc h.

You have a strong interest in HR topics, including digitalization, employee engagement and employee well-being.

You feel comfortable advising clients and selling consultatively, using the data available to you.

You have strong commercial, analytical, and interpersonal skills.

START DATE

1st of January 2027

OTHER INFORMATION

Permanent full-time contract (38 hours/week).

Location: Brussels (Auderghem) or Antwerp (Wilrijk).

A stimulating position within a dynamic organization that focuses on technological innovation to enhance workers' purchasing power.

The opportunity to work remotely 2 days a week with your manager's approval, including a homeworking allowance of 115€.

You are covered with hospitalization and ambulatory care insurance (with the option to extend it to your family).

You benefit from all Edenred-solutions, such as vouchers but also Edenred Engagement (including Edenred Discounts).

Your package includes a car.

Enrich connections. For good

Through its purpose, Edenred affirms its commitment to creating sustainable value for all its stakeholders through these connections. It sheds new light on the ambition carried by Edenred, weaving a close link between its roots, the current dimension of the Group, and the future it envisions.

At Edenred, customer passion, respect, imagination, simplicity, and entrepreneurial spirit are our values. For all those who need to feel excited in their professional life, we are the best company to work and grow with.