Customer Service Specialist (F|M)

Sartorius Stedim North America, Inc.; Brussel Hoofdstad; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

Sartorius Stedim North America, Inc. is seeking a Customer Service Specialist (F/M) based in Brussels or Helsinki to ensure seamless order execution and proactive support across the full order-to-cash lifecycle.

You will collaborate with Sales, Supply Chain and Finance to deliver reliable service and accurate information to customers on a daily basis. Key duties include processing orders, handling inquiries and complaints, monitoring deliveries and backorders, communicating order status changes,

Qualificações

• Bachelor's degree in Business Administration or a similar field.
• Several years of experience in Customer Service, Order Management, or Order-to-Cash operations.
• Good understanding of order-to-cash and customer order management processes.
• Fluency in English; Dutch and French skills are highly valued.

Responsabilidades

• Process customer orders throughout the order-to-cash lifecycle with accurate entry and timely updates.
• Handle customer inquiries, complaints, and order-related issues, coordinating with Sales, Supply Chain and Finance.
• Monitor deliveries, backorders, shipment delays and returns to minimize customer impact.
• Communicate order status changes regularly to customers and internal stakeholders.
• Maintain accurate customer, contractual and order-related data; ensure data integrity and compliance.
• Prepare operational reports and support continuous process improvement initiatives.
• Build strong relationships with internal and external stakeholders to ensure a seamless customer experience.

Conhecimentos

Customer service mindset

Order management

ERP systems

Communication

Formação académica

Bachelor in Business Administration or similar

Ferramentas

Salesforce

SAP

Microsoft Office

Descrição da oferta de emprego

At Sartorius, we empower scientists and engineers around the world to accelerate progress in life science and bioprocessing. As a Customer Service Specialist (F|M), you will be a key partner for our customers, ensuring seamless order execution and proactive support throughout the entire order-to-cash lifecycle.
Based in Brussels or Helsinki, you will work closely with Sales, Supply Chain and Finance teams to deliver reliable and efficient customer service every day.

Grow With Us – Your Responsibilities

• Process customer orders throughout the entire order-to-cash lifecycle by ensuring accurate order entry, timely updates, and compliant handling within ERP and CRM systems.
• Manage customer inquiries, complaints, commercial clarifications, and order-related issues while coordinating effective solutions with Sales, Supply Chain, and Finance teams.
• Monitor deliveries, backorders, shipment delays, returns to proactively identify risks and minimize customer impact.
• Communicate regularly with customers regarding order status, delivery changes.
• Maintain accurate customer, contractual, and order-related data while ensuring transaction integrity and compliance with internal processes.
• Prepare operational reports and customer complaint documentation and contribute to continuous process improvement initiatives.
• Build strong relationships with internal and external stakeholders to ensure a seamless customer experience.

What will convince us

• A bachelor in Business Administration or similar field would be beneficial
• Several years of experience in Customer Service, Order Management, or Order-to-Cash operations.
• Good understanding of order-to-cash and customer order management processes.
• Strong customer orientation and service mindset.
• Structured and detail-oriented way of working.
• Excellent communication, coordination, and prioritization skills.
• Good IT Skills : Microsoft, CRM (ideally Sales Force), SAP
• Fluency in English, Dutch and French are considered as a real plu

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.