Duty Team Agent

Challenge Aircargo Ltd; Luik; Hybrid; EUR 40,000 - 52,000; Full time

Job summary

Challenge Group Liège seeks a Logistics Agent to coordinate end-to-end cargo movements, ensuring efficiency, regulatory compliance, and customer satisfaction. The role connects warehouse, trucking, airlines, handlers, and customers to move shipments securely and in line with company standards.

Responsibilities include daily cargo activity oversight, accurate documentation, progress monitoring, issue resolution, and data maintenance.

Qualifications

• Bachelor’s degree in logistics, supply chain management, business administration or related field.
• Additional certifications or training in logistics, cargo operations, or safety standards are advantageous.

Responsibilities

• Coordinate and oversee daily cargo activities from start to finish to ensure efficient handling.
• Ensure accurate shipment documentation and compliance with company, security, and regulatory requirements.
• Monitor shipment progress and proactively address operational challenges; communicate with stakeholders.
• Collaborate with internal teams and external partners to ensure high-quality service delivery.
• Maintain accurate operational data and support effective communication between teams and customers.
• Coordinate the handling of specific cargo following established procedures.
• Support booking management, service quality, and operational performance.
• Contribute to cost efficiency, process improvements, and continuous improvement initiatives.
• Ensure smooth communication and handover between teams to maintain operational continuity.

Education

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field

Job description

The Logistics Agent is responsible for the end-to-end coordination and execution of cargo movements in line with team processes, ensuring operational excellence, regulatory compliance, and customer satisfaction.

The role serves as the central point of coordination between warehouse, trucking, airlines, handlers, and customers, ensuring shipments move efficiently, securely, and in full alignment with company standards and industry regulations.

Responsibilities

As a Logistics Agent at Challenge Group, you will play a key role in ensuring smooth and efficient cargo operations. Your responsibilities will include:

• Coordinate and oversee daily cargo activities, ensuring shipments are handled efficiently from start to finish
• Ensure accurate shipment documentation and compliance with company, security, and regulatory requirements
• Monitor shipment progress and proactively address operational challenges
• Collaborate with internal teams and external partners to ensure high-quality service delivery
• Maintain accurate operational data and support effective communication between stakeholders
• Coordinate the handling of specific cargo in line with established procedures
• Support booking management, service quality, and operational performance
• Contribute to cost efficiency, process improvements, and continuous improvement initiatives
• Ensure smooth communication and handover between teams to maintain operational continuity

Education

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field
• Additional certifications or training related to logistics, cargo operations, or safety standards are an advantage

Experience

• Previous experience in logistics or customer support within the airline industry is an asset (junior candidates are also welcome)

What we offer

• A temporary contract with the possibility of transitioning to a long-term contract after evaluation
• An attractive salary package in accordance with Joint Committee 315.02, with benefits
• A structured onboarding program to support you from day one
• Real prospects for advancement within an international group
• A multicultural environment in Liège with partners in several countries
• A site with parking available and easy access
• A close-knit team of around twenty employees where every contribution counts

Join Challenge Group and become a key player in international air freight in Liège!