Customer Service Officer - English/French/German (Weekend Shift)

Konvert Interim Hasselt; Hasselt; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Konvert Interim Hasselt is seeking a multilingual Customer Service Officer for weekends in Hasselt. The role involves handling inquiries in English, German, and French, providing technical support, and coordinating with workshops and repair centers.

You will work in a small team with leadership support and engage with diverse customers daily. The position emphasizes timely updates to customers, accurate information gathering, and adherence to contractual timelines, with weekend and Monday shifts

Qualifications

• Must speak English, German and French.
• Experience in customer service or call centers is a plus.
• Able to gather and verify information accurately.
• Good communication with workshops and repair centers.

Responsabilités

• Answering phone calls and emails and responding to inquiries from customers and other stakeholders.
• Gathering information and verifying its accuracy and completeness.
• Providing technical support and communicating with workshops and repair centers.
• Keeping customers and all other involved parties informed about the progress of their cases.
• Monitoring and ensuring compliance with agreements made with all parties involved.
• Following up on contract-related matters within the agreed deadlines.

Connaissances

Multilingual communication

Customer service

Problem solving

Team collaboration

Description du poste

Do you speak English, German and French? Do you enjoy social interaction, helping people, solving problems, and working in a multicultural environment? Then we have the perfect job for you!

For a company located in Kiewit, Hasselt, we are looking for a multilingual Customer Service Officer.

Our client is a multicultural and multilingual support platform. Every day, their team ensures that customers' vehicles are back on the road as quickly as possible in the event of a breakdown.

You will work in a small team where you will be supported by a team leader and helpful colleagues. You will meet many new people with unique stories and backgrounds. And last but not least, you will grow professionally and learn something new every day.

As a Customer Service Officer (Weekend Shift), you will work on Saturday and Sunday from 8:00 AM to 9:00 PM. In addition, you will work every Monday from 9:00 AM to 5:30 PM.

• Answering phone calls and emails and responding to inquiries from customers and other stakeholders
• Gathering information and verifying its accuracy and completeness
• Providing technical support and communicating with workshops and repair centers
• Keeping customers and all other involved parties informed about the progress of their cases
• Monitoring and ensuring compliance with agreements made with all parties involved
• Following up on all contract-related matters within the agreed deadlines