Customer Service Medewerker

Vivaldis Interim; Hasselt; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Vivaldis Interim is seeking a Customer Service Officer for a client in Hasselt, Belgium, specializing in incident management and roadside assistance. The responsibilities include responding to calls and emails, ensuring information accuracy, and providing technical support.

The ideal candidate will effectively communicate with workshops and monitor agreements while adhering to deadlines. This role is crucial for maintaining operational efficiency and customer satisfaction.

Responsabilités

• Respond to incoming phone calls and emails.
• Gather necessary information and check accuracy.
• Provide technical support and communicate with workshops.
• Update all involved parties.
• Monitor agreements and follow contract-related issues.

Description du poste

Vivaldis Office is looking for a Customer Service Officer for our client in Hasselt. Our client is specialised in incident management and roadside assistance.

Feel free to take a look at the vacancy! If you have any questions, you can reach us by phone on [phone].

Your duties as a customer service officer will include:

• You'll respond to incoming phone calls and mails;
• You'll gather the necessary information and check it's accuracy and completeness;
• You'll provide the needed technical support and communicate with the workshops;
• You'll update all the involved parties;
• You'll monitor the agreements;
• You'll follow the contract-related issues up and respect the imposed deadlines.