Senior Customer Service & Planning Manager Western Europe

Stroom Recruitment; Oost-Vlaanderen; Presencial; EUR 110.000 - 170.000; Jornada completa

Descripción de la vacante

Stroom Recruitment is recruiting a Senior Customer Service & Planning Manager Western Europe for an international, leading FMCG company. You will shape the Customer Supply Chain strategy across Western Europe, driving service levels, planning excellence, and cross-functional collaboration with regional leadership.

You will lead demand planning, synchronize planning across regions, manage escalations, and steer a high-performing team of about eight.

Formación

• Master's degree plus 8+ years in Supply Chain with leadership in Customer Service and/or Demand Planning.
• Strong experience in the food, FMCG, or manufacturing sector, ideally within an order-to-make environment.
• Proven people leader with ability to coach, develop, and inspire high-performing teams.
• Customer-focused professional with a strong commercial mindset and ability to build long-term customer relationships.
• Analytical and data-driven, capable of translating insights into actionable business decisions.
• Hands-on and pragmatic approach, combining strategic thinking with operational execution.
• Track record of driving change, continuous improvement, and process optimization in complex organizations.
• Strong stakeholder management, communication, and influencing skills, with the ability to operate effectively in a matrix environment.
• Collaborative, results-oriented, and resilient, with a strong sense of ownership and accountability.
• Fluent in Dutch and English; German is considered an asset.
• Willingness to travel approximately 20-30%.

Responsabilidades

• Define and drive the Customer Supply Chain strategy across the clusters, translating strategic objectives into priorities, monitoring performance, and implementing corrective actions to ensure target achievement.
• Drive a customer-centric approach across the region, strengthening customer relationships, service excellence, cross-functional collaboration and the development of tailored solutions to enhance loyalty and support preferred supplier status.
• Lead the demand planning process across the region, providing market insights, driving risk and opportunity assessments, improving forecast accuracy, and optimizing inventory performance to support business objectives.
• Lead the synchronization of demand and supply planning, working in close collaboration with regional Supply Chain leadership and local market management.
• Monitor customer service performance, manage escalations, and ensure effective customer prioritization and stock allocation in line with business objectives during supply constraints.
• Ensure the successful implementation of continuous improvement and process optimization initiatives.
• Provide leadership to a team of approximately 8 direct reports within Demand Planning and Customer Service.

Conocimientos

Leadership

Customer service

Demand planning

Stakeholder management

Analytical

Communication

Change management

Commercial mindset

Team coaching

Educación

Master's degree

Descripción del empleo

Our client is an international player and well-established organization in the food/ FMCG industry. To support their continued growth and further strengthen customer centricity, we are looking for a Senior Customer Service & Planning Manager Western Europe.

About the role:

The Senior Customer Service & Planning Manager plays a crucial leadership role across Customer Service, Planning and the broader Supply Chain organization, driving best-in-class service levels, operational excellence and sustainable business growth across Western Europe. By partnering closely with Country and Cluster Managing Directors, he/she ensures delivery of service and volume targets while creating long-term value for customers and the business through flawless execution.

• You will define and drive the Customer Supply Chain strategy across the clusters, translating strategic objectives into priorities, monitoring performance, and implementing corrective actions to ensure target achievement.
• You will drive a customer-centric approach across the region, strengthening customer relationships, service excellence, cross-functional collaboration and the development of tailored solutions to enhance loyalty and support preferred supplier status.
• You will lead the demand planning process across the region, providing market insights, driving risk and opportunity assessments, improving forecast accuracy, and optimizing inventory performance to support business objectives.
• You Will lead the synchronization of demand and supply planning, working in close collaboration with regional Supply Chain leadership and local market management.
• You will monitor customer service performance, manage escalations, and ensure effective customer prioritization and stock allocation in line with business objectives during supply constraints.
• You will ensure the successful implementation of continuous improvement and process optimization initiatives.
• You will provide leadership to a team of approximately 8 direct reports within Demand Planning and Customer Service.

Profile:

• Master's degree in combination with minimum 8 years of experience in Supply Chain, including leadership roles within Customer Service and/ or Demand Planning.
• Strong experience in the food, FMCG, or manufacturing sector, ideally within an order-to-make environment.
• Proven people leader with the ability to coach, develop, and inspire high-performing teams.
• Customer-focused professional with a strong commercial mindset and the ability to build long-term customer relationships.
• Analytical and data-driven, capable of translating insights into actionable business decisions.
• Hands-on and pragmatic approach, combining strategic thinking with operational execution.
• Track record of driving change, continuous improvement, and process optimization in complex organizations.
• Strong stakeholder management, communication, and influencing skills, with the ability to operate effectively in a matrix environment.
• Collaborative, results-oriented, and resilient, with a strong sense of ownership and accountability.
• Fluent in Dutch and English; German is considered an asset.
• Willingness to travel approximately 20-30%.

Offer:

You will join a global market leader, taking on a key role in shaping and further developing Supply Chain operations across Western Europe. Working closely with both local and international stakeholders, you will have the opportunity to make a tangible impact on operational performance, customer satisfaction, and business growth. In return, our client offers a competitive salary package complemented by a comprehensive range of benefits.